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“Soccer Buddies” Training Video for Banking Practitioners

Tommy, a senior relationship manager of a bank, discovers that the supporting documents of a loan application submitted by his friend, CHUNG, do not reflect the real situation. When Tommy asks Chung for an explanation, Chung surprises him by…
YouTube video
Transcript

Script of the video

Scene 1

Time:                 Morning

Location:          Soccer field

Character(s):  Tommy (senior relationship officer of a bank), Chung (manufacturer)

(Positioned near the goal post, Tommy sprints forward to intercept a ball, passing it to Chung who sends it flying with a powerful kick.)

Tommy:           (VO) My name is Tommy. I’m a senior relationship officer at a bank. Soccer is my favorite pastime. The man kicking the ball is Chung, a soccer buddy that I met at the soccer club. He is a manufacturer of household products.

Tommy:           To the right… to the left... a little more... Okay!

(Tommy and Chung walk to the bench at the field side.)

Chung:              Impressive! You’re as fit as the day you joined the club. You could take on an entire team alone.

Tommy:           Stop kidding. I’m getting too old even to run. That's why I'm playing the goalkeeper.

(Tommy and Chung rest on a bench. They take a drink from their water bottles. Chung pats on Tommy’s leg.)

Chung:              I recently ordered a batch of new machines. I was thinking of applying for a hire-purchase loan from your bank.

Tommy:           Impressive. You must be expanding.

Chung:              Not at all. I’m just replacing some old machines. Even soccer players need to be replaced sometimes.

Tommy:           No problem. So how much are you borrowing?

Chung:              Around a million dollars.

Tommy:           Send me all the information and I’ll set it up for you a.s.a.p.

Chung:              Sorry to trouble you.

Tommy:           What trouble? We’re friends, don’t mention it.

Scene 2

Time:                 Afternoon

Location:          Bank office

Character(s):  Tommy

(As Tommy examines the documents, he makes an alarming discovery.)

Tommy:           (mumbles to himself) Chung manufactures household products. What does he need these machines for?

(Tommy inspects the invoice provided by Chung again. He quickly makes a phone call.)

Tommy:           (mumbles to himself) Chung’s factory has never dealt with this equipment company before… A million dollars? Is this equipment really worth a million dollars?

Tommy:           (to the phone) Hello, Chung. This is Tommy. There seems to be a problem with the invoice you provided. Why don’t you come to the bank?... Lunch? Well...

Scene 3

Time:                 Afternoon

Location:          Restaurant

Character(s):  Tommy, Chung

(Tommy and Chung sit opposite each other with documents laid out between them on the table. Tommy looks serious. Chung appears uneasy.)

Tommy:           I read over your factory’s financial report and the invoice from the equipment company. Something doesn’t add up.

Chung:              Really? Is there a problem with the invoice? (takes the invoice) No, I don’t see a problem.

Tommy:           Are you sure? I checked out the equipment company. It can’t possibly produce a million dollars worth of products. Also, your factory doesn’t even use those machines.

Chung:              I...

Tommy:           Be honest with me. Is this a fake invoice?

Chung:              Tommy, listen to me. I honestly invested a lot of money in the factory recently. But now I just need to borrow some money to cover overhead costs. Can’t you just help me by turning a blind eye? I’ll repay the loan to the bank afterwards and everything will be fine.

Tommy:           (feeling sorry for Chung) You tried to pull a bank scam. It’s against the law!

(Chung takes out fifty grand and a gold watch from his briefcase and offers them to Tommy.)

Chung:              This is just a small token. Call it whatever you like. We’ve been friends for over a decade. Help me out here.

Tommy:           What do you think you’re doing?

(Tommy leaves immediately.)

Chung:              Wait, Tommy... Wait, wait, Tommy! Wait, Tommy!

Import Data
[EN] “Soccer Buddies” Training Video for Banking Practitioners Link: https://www.youtube.com/watch?v=tX22bBm9_vE Intro: Tommy, a senior relationship manager of a bank, discovers that the supporting documents of a loan application submitted by his friend, CHUNG, do not reflect the real situation. When Tommy asks Chung for an explanation, Chung surprises him by… Transcript: https://hkbedc.icac.hk/en/doc?id=41&section=videos&content=content [ZH-HANT] 銀行業短片: 足球戰友 Link: https://www.youtube.com/watch?v=jG-TgzZShow Intro: Tommy在銀行擔任高級客戶主任,他發現其好友松哥遞交的貸款文件內容與實際情況不符,正當Tommy要求松哥解釋時,松哥卻...... Transcript: https://hkbedc.icac.hk/zh-hant/doc?id=41&section=videos&content=content [ZH-HANS] 银行业短片: 足球战友 Link: https://www.youtube.com/watch?v=jG-TgzZShow Intro: Tommy在银行担任高级客户主任,他发现其好友松哥递交的贷款文件内容与实际情况不符,正当Tommy要求松哥解释时,松哥却...... Transcript: https://hkbedc.icac.hk/zh-hant/doc?id=41&section=videos&content=content
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“Shop Space Saga” Training Video for Banking Practitioners

A bank project manager, Jack, finds a shop space for a new branch with the help of his cousin Alex, an estate agent. After work, Jack is treated by Alex with a pricey dinner and a bottle of fine wine as take-away…
YouTube video
Transcript

Script of the video

Scene 1

Time:                 Night

Location:          Restaurant in five-star hotel

Character(s):  Jack (bank project manager), his cousin Alex (estate agent)

(Jack and Alex are having dinner in the luxurious restaurant. Jack takes a sip of the wine and savors it.)

Jack:                  Great wine. It’s Lafite 2006?

Alex:                  You’re truly a connoisseur. I can’t fool you.

Jack:                  (suspicious) It’s quite expensive. Isn’t it a bit extravagant?

Alex:                  We’re cousins. You’ve treated me many times before. It’s about time that I returned the favor.

Jack:                  (VO) My name is Jack. I’m a project manager of a bank. Alex is my cousin. We practically grew up together.

Scene 2 (Flashback)

Time:                 Day

Location:          Bank office

Character(s):  Jack, his boss Richard

Jack:                  (VO) Two months ago, my fastidious boss asked me to find a shop space for a new branch. I contacted numerous estate agents and scouted over fifty locations but my boss rejected every one of them.

(Jack submits various shop layouts and proposals to Richard. Richard is clearly disappointed with what Jack has presented.)

Richard:           (shakes his head) This layout is all wrong. This one is even worse; it’s located right across the street from a shop that sells coffins? Use your head. Try again!

(Jack’s face darkens. He seems completely helpless.)

Jack:                  (VO) Then I remembered that my cousin Alex was an estate agent. What’s more, he also specialized in shop space leasing. So I approached him for help. To avoid complicating matters with my finicky boss, I decided not to tell him that I asked my cousin for help.

Scene 3 (Flashback)

Time:                 Dusk

Location:          Vacant shop space

Character(s):  Jack, Alex

(Jack visits a vacant shop space with Alex. He seems to have reservations about the space.)

Alex:                  We’ve scouted many places. Trust me, this is the best.

Jack:                  This space is okay, but it’s a bit small. It might not get past my boss.

Alex:                  This is a busy location with plenty of traffic. Better yet, there’s no competition from other banks.

Jack:                  Well, umm...

Alex:                  Because we’re cousins, I’ll even convince the landlord to lower the rent!

Jack:                  Alright, I’ll try to sell the idea to my boss.

Alex:                  Enough scouting. Let’s eat first, my treat.

Scene 4 (continuation of scene 1)

Time:                 Night

Location:          Restaurant in five-star hotel

Character(s):  Jack, Alex, waiter

(Alex orders a second bottle of the red wine that they just had for Jack to take home.)

Waiter:             Sir, your wine.

Alex:                  Thank you, This bottle is for you.

Jack:                  It’s too much, treating me to the meal and the wine. Keep it for yourself.

Alex:                  We’re related. There’s no need to keep tally. Besides, a good wine deserves someone who can appreciate it and you’re a wine connoisseur.

(Jack hesitates but he finally accepts the expensive gift.)

Alex:                  I’ll be waiting for your good news.

Jack:                  I’ll do my best.

Alex:                  Cheers!

Jack:                  Cheers!

Scene 5

Time:                 Day

Location:          Bank office

Character(s):  Jack, his boss Richard

(Jack recommends to his boss the shop space that Alex has introduced. Richard is greatly impressed after seeing the floor plan.)

Richard:           This shop space is much better than the ones that you presented earlier. The most important thing is a good location. It’s ideal for both neighborhood residents and corporate customers. Good work. You were even able to reduce the rental price. Are you well acquainted with the estate agent?

Jack:                  (softly) A little...

Richard:           We should still look at a few more locations before making a decision.

Jack:                  Oh... umm... the agent said that he has quite a few clients interested in this space. He wants an answer from us as soon as possible.

(Richard picks up the floor plan again and studies it closely.)

Jack:                  (VO) I never imagined that Richard would like this space so much. Should I reveal to him that Alex is my cousin? What if he reacts badly and makes me start the search all over again. Oh no, I even accepted an expensive bottle of wine from Alex.

Richard:           Alright. Let’s take it.

Import Data
[EN] “Shop Space Saga” Training Video for Banking Practitioners Link: https://www.youtube.com/watch?v=PpgNPrriPNM Intro: A bank project manager, Jack, finds a shop space for a new branch with the help of his cousin Alex, an estate agent. After work, Jack is treated by Alex with a pricey dinner and a bottle of fine wine as take-away… Transcript: https://hkbedc.icac.hk/en/doc?id=42&section=videos&content=content [ZH-HANT] 銀行業短片: 舖位風波 Link: https://www.youtube.com/watch?v=mad_peD1XI0 Intro: 在表哥Alex身為地產代理的協助下,銀行項目經理Jack成功地為銀行找到一個空置商舖開設新分行,隨後Alex更招待Jack到高級餐廳晚餐,並送上名貴紅酒… Transcript: https://hkbedc.icac.hk/zh-hant/doc?id=42&section=videos&content=content [ZH-HANS] 银行业短片: 铺位风波 Link: https://www.youtube.com/watch?v=mad_peD1XI0 Intro: 在表哥Alex身为地产代理的协助下,银行项目经理Jack成功地为银行找到一个空置商铺开设新分行,随后Alex更招待Jack到高级餐厅晚餐,并送上名贵红酒… Transcript: https://hkbedc.icac.hk/zh-hant/doc?id=42&section=videos&content=content
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“Secret Lover” Training Video for Banking Practitioners

A bank manager notices that the bank has rewarded frequently to the same estate agent who has referred a large number of mortgage applications to the branch. However, the mortgage clients know nothing about the estate agent in the applications…
YouTube video
Transcript

Script of the video

Scene 1

Time:                 Day

Location:          Branch office of bank

Character(s):  Mr. Leung (branch manager), Jenny (customer relations officer), Carmen (bank employee), Peggy (bank employee), other co-workers

(Morning. Mr. Leung comes to work. Every worker he meets along the way greets him politely and he returns the same courtesy.)

Mr. Leung:      Good morning, Mary.

Mr. Leung:      (VO) I’m the newly appointed manager of this branch. I’ve been at the job for two weeks already but I’m still getting used to many things around here. Just remembering all the names of the employees, for instance, makes my head explode.

(Customer relations officer, Jenny, approaches Mr. Leung with a file.)

Jenny:               Good morning, Mr. Leung. Here’s a new mortgage application for you to approve.

Mr. Leung:      Thank you, Jessie.

Jenny:               It’s Jenny. Mr. Leung.

Mr. Leung:      (mortified) I’m sorry, Jenny.

Scene 2

Time:                  Day

Location:           Mr. Leung’s Office

Character(s):    Mr. Leung

(Mr. Leung is working in front of his computer, completely absorbing in his work.)

Mr. Leung:        (VO) I’ve examined our records and discovered that two years ago, the bank began to reward estate agents who successfully referred mortgage clients to us.

(The name “Chan Wing-tai” appears many times in the database displayed on the computer screen. Mr. Leung looks puzzled all of a sudden.)

Mr. Leung:        That’s strange. Why is this estate agent, Chan Wing-tai, responsible for so many mortgage cases?

(Mr. Leung picks up the mortgage application that Jenny has just given him. The name “Chan Wing-tai” once again appears in the client referral section. Mr. Leung is suspicious and makes a call to the applicant at once.)

Mr. Leung:        (to the phone) Hello, I’d like to speak with Mr. Wong...

Scene 3

Time:                 Day

Location:          Meeting Room at branch

Character(s):  Mr. Leung, Mr. Wong (regular customer)

(Mr. Leung is meeting Mr. Wong, one of the bank’s regular customers.)

Mr. Leung:      Mr. Wong, I requested this meeting because we wish to verify some of the information contained in your mortgage application form.

Mr. Wong:      Is there a problem?

Mr. Leung:      Please don’t worry. Your application is fine. We just need you to verify whether an estate agent named Chan Wing-tai referred your mortgage application to us.

Mr. Wong:      Chan Wing-tai? Who is that? Every time I need a property mortgage, I always apply directly to your bank. I never go through an agent.

Scene 4

Time:                  Day

Location:           Branch office of bank

Character(s):   Mr. Leung, Carmen (bank employee), Peggy (bank employee)

(Carmen and Peggy are talking softly in the office. Mr. Leung, looking puzzled, happens to pass by the door and overhears what they say.)

Carmen:         Have you noticed that Jenny carries a new handbag every day?

Peggy:            Perhaps her boyfriend struck it rich? I saw him driving a luxury car when he came to pick up Jenny yesterday.

Carmen:         Has she got a new boyfriend?

Peggy:            No. It’s the same Tai guy, the estate agent.

Carmen:         Tai? He was quite a failure before.

(Mr. Leung overhears the conversation and suddenly realizes what has been going on.)

Scene 5

Time:                 Day

Location:          Mr. Leung’s Office

Character(s):  Mr. Leung, Jenny

(Mr. Leung is seated inside his office. His expression is quite serious. Someone knocks at the door.)

Mr. Leung:      Come in!

(Jenny enters Mr. Leung’s office.)

Jenny:               Mr. Leung, you asked for me?

Mr. Leung:      Please take a seat.

Jenny:               Okay.

(Jenny sits down.)

Mr. Leung:      Jenny, are you personally acquainted with an estate agent named Chan Wing-tai? He has referred quite a number of mortgage applications to us over the past few years.

Jenny:               (stunned) Chan wing-tai...Umm...

Import Data

[EN] “Secret Lover” Training Video for Banking Practitioners Link: https://www.youtube.com/watch?v=km-GUs9w5aI Intro: A bank manager notices that the bank has rewarded frequently to the same estate agent who has referred a large number of mortgage applications to the branch. However, the mortgage clients know nothing about the estate agent in the applications… Transcript: https://hkbedc.icac.hk/en/doc?id=37§ion=videos&content=content [ZH-HANT] 銀行業短片: 神秘男友 Link: https://www.youtube.com/watch?v=twa_mmsY6ys Intro: 銀行經理留意到近來銀行經常發放獎金給一位成功轉介樓桉客戶到銀行的地產代理;不過,有關客戶在樓按申請上對該地產代理毫不知情… Transcript: https://hkbedc.icac.hk/zh-hant/doc?id=37§ion=videos&content=content [ZH-HANS] 银行业短片: 神秘男友 Link: https://www.youtube.com/watch?v=twa_mmsY6ys Intro: 银行经理留意到近来银行经常发放奖金给一位成功转介楼桉客户到银行的地产代理;不过,有关客户在楼按申请上对该地产代理毫不知情… Transcript: https://hkbedc.icac.hk/zh-hant/doc?id=37§ion=videos&content=content

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“Drunken Promise” Training Video for Banking Practitioners

Assistant bank manager, Alan, conducts a site visit at a client's factory on the mainland. The client arranges a luxurious meal for Alan and gives him a box of first-class ginseng…
YouTube video
Transcript

Script of the video

Scene 1

Time:                 Morning

Location:          Mainland electronic factory

Character(s):  Alan (assistant bank manager), Chief Chen (electronic factory owner)

(Chief Chen is giving Alan a tour of his factory on the Mainland. Alan keeps jotting down notes along the way.)

Chief Chen:     Was it difficult to find us?

Alan:                 No, I’m quite familiar with the Shenzhen factory district.

Chief Chen:     These are my company’s latest products. They’re all QC approved.

Alan:                 I see. My main objective here today is to understand how your factory operates. After I submit a report to the bank, we’ll consider your LC application.

Chief Chen:     Thank you for your help.

Alan:                 You’re welcome.

Chief Chen:     This way, please.

Alan:                 (VO) My name is Alan. I’m an assistant manager of a bank. My main responsibilities include evaluating client investment portfolios and processing loan applications. Chief Chen is one of my clients. He operates an electronic factory on the Mainland. We also socialize outside of work. We often play golf and dine together.

Scene 2

Time:                 Morning

Location:          Alan’s office

Character(s):  Alan

(Alan goes through some documents and then makes a call.)

Alan:                 (to the phone) Chief Chen. It just won’t work. Your company’s finances are a mess. Besides, the bank has rejected your loan application several times already. There seems to be a problem... with the documents you submitted this time. We really can’t approve your LC application.

Chief Chen:     (to the phone) Please help me out. I’m counting on the LC to turn things around.

Alan:                 (to the phone) (ponders for a moment) I really want to help. Do you have any other documents that can support your application?

Chief Chen:     (to the phone) Documents? … Sure, I do. If it helps, my company can produce any documents for you.

Alan:                 (to the phone) (ponders for a moment) Hmm… hmm… Alright then. Let’s discuss it during the site visit tomorrow.

Scene 3

Time:                 Noon

Location:          Chinese restaurant on the Mainland

Character(s):   Alan, Chief Chen

(Alan and Chief Chen are about to order lunch at a restaurant. Alan has just performed another site visit at Chief Chen’s factory.)

Chief Chen:      Alan, thank you for the effort to make this site visit. Have a look at the menu.

Alan:                  Anything will do.

Chief Chen:      Then allow me to order for you. How does braised abalone sound to you?

Alan:                  (mortified) What? That’s too expensive!

Chief Chen:      It's nothing! Let’s share a bottle of Maotai wine?

Alan:                  No. Please, I can’t handle alcohol.

Chief Chen:      Don’t be silly. Drink with me. Waiter!

Alan:                  No! Wait!

(Time passed. Both men’s faces flush after drinking alcohol.)

Chief Chen:      Drink up!

Alan:                  Drink up?

Chief Chen:      Drink!

Alan:                  Drink!

(Chief Chen suddenly takes out a box of ginseng and places it in front of Alan.)

Chief Chen:      This is for you. It’s authentic Korean ginseng!

Alan:                  What?

Chief Chen:      It’s only a small gift. The most important thing is that you help push through my LC application.

Alan:                  I can’t accept this. This is a bribe. My reputation will be ruined.

Chief Chen:      Don’t be silly. You’re on the Mainland and no longer subject to Hong Kong laws. Trust me. Nothing will happen.

(Alan, looking dubious, accepts the box of ginseng with hesitation but dares not put it inside his bag.)

Alan:                  (VO) I’m really no longer subject to Hong Kong laws here? Should I help Chief Chen or not?

Chief Chen:      Stop worrying. Just accept it

Import Data
[EN] “Drunken Promise” Training Video for Banking Practitioners Link: https://www.youtube.com/watch?v=dSsN31J_l5U Intro: Assistant bank manager, Alan, conducts a site visit at a client's factory on the mainland. The client arranges a luxurious meal for Alan and gives him a box of first-class ginseng… Transcript: https://hkbedc.icac.hk/en/doc?id=160&section=trades&content=content [ZH-HANT] 銀行業短片: 醉翁之意 Link: https://www.youtube.com/watch?v=DzG6mqUJd4s Intro: Alan於銀行擔任副經理,他因公事前往客戶在內地的工廠視察,客戶卻安排豪華餐飲及送贈名貴人蔘... Transcript: https://hkbedc.icac.hk/zh-hant/doc?id=36&section=videos&content=content [ZH-HANS] 银行业短片: 醉翁之意 Link: https://www.youtube.com/watch?v=DzG6mqUJd4s Intro: Alan于银行担任副经理,他因公事前往客户在内地的工厂视察,客户却安排豪华餐饮及送赠名贵人蔘... Transcript: https://hkbedc.icac.hk/zh-hant/doc?id=36&section=videos&content=content
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“Covert Operation” Training Video for Banking Practitioners

Simon, a bank's finance manager, secretly advises his fiancée to sell all her shares of the bank. However, the conversation is overheard by his subordinate…
YouTube video
Transcript

Script of the video

Scene 1

Time:                 Afternoon

Location:          Simon’s office

Character(s):  Simon (financial control manager at a bank), his subordinate Yee

(Simon’s desk is covered with documents. He’s working hard on his computer.)

Simon:              (VO) My name is Simon. I’m the financial control manager of a bank. Right now, I’m preparing the bank’s interim financial report for the big bosses to present at the press conference later. However...

(The phone rings suddenly. The call comes from the bank’s financial controller.)

Simon:              (to the phone) Hello. Yes, I’m going over the numbers... (pauses)

Simon:              (to the phone) What? I’ll check my email now. Bye.

(Simon opens the email. The balance “-$906M” is displayed. He quickly makes a call to his fiancée Susan.)

Simon:              (to the phone) Darling, you purchased a few thousand shares of my bank awhile back… remember? Dump them all quickly. Be careful. Sell them in small batches.

(Someone knocks at the door. Simon quickly goes quiet.)

Simon:              Who is it?

Yee:                   It’s Yee. I have a document for you to sign.

Simon:              Bring it to me tomorrow.

Simon:              (to the phone) Susan, I’m leaving work now. Let’s discuss this when I get back home. Bye.

Scene 2

Time:                 Evening

Location:          Simon and Susan’s home

Character(s):  Simon, his fiancée Susan

(Simon enters his apartment and quickly puts down his briefcase.)

Simon:              Honey? Honey?

Susan:         You’re home! You spoke with such urgency over the phone. Is everything alright? I’ve already put down payments on the new flat and the wedding banquet.

Simon:              Have you sold all the bank shares yet?

Susan:           (appearing anxious) I did. I sold half of them. I’ll sell the rest tomorrow. Tell me what’s going on. We’re not in financial trouble, are we?

(Simon and Susan sit down on the sofa.)

Simon:              The financial controller just sent me some info for the bank’s interim report. It turns out that the bank lost lots of money investing in commodity funds. Sooner or later, it will have to issue a profit warning and its stock price will plunge. That’s why I asked you to sell all the bank shares before this information is made public.

Susan:           But, are you sure we can do this?

Simon:              Don’t worry. No one knows what we did. (suddenly remembers something) That’s not true. Yee was outside my door when I was calling you. She might have heard something.

Susan:           Then what should we do now?

Simon:              I’ll send her a gift tomorrow. Girls are easy to please. Don’t worry.

Scene 3

Time:                 Night

Location:          Simon’s office

Character(s):  Simon, Yee

(The next day. Yee works overtime. Simon takes the opportunity to chat with her in private.)

Simon:              You’re still here? Good. Come to my office.

Simon:              Please sit.

Simon:              I originally bought this necklace for my fiancée, but she thought that the style was too trendy. I thought it might suit a younger woman better. That’s why I’m giving it to you.

Yee:                   (uneasy) Well, boss… your fiancée is younger than me. Besides… this necklace is too expensive. I can’t accept such pricey gift.

Simon:              The necklace is only a small gift. Just accept it.

Yee:                   (agitated) Boss, I really can’t accept such an expensive gift from you. I’m going back to work.

Simon:              Wait! Wait!

(Yee sends an email to report the incident to the management.)

Import Data
[EN] “Covert Operation” Training Video for Banking Practitioners Link: https://www.youtube.com/watch?v=1TR4KKOEzIU Intro: Simon, a bank's finance manager, secretly advises his fiancée to sell all her shares of the bank. However, the conversation is overheard by his subordinate… Transcript: https://hkbedc.icac.hk/en/doc?id=159&section=trades&content=content [ZH-HANT] 銀行業短片: 機密行動 Link: https://www.youtube.com/watch?v=5_ltrn36nEc Intro: 作為銀行的財務經理,Simon暗中通知未婚妻把手上的銀行股份悉數沽售,可是卻被下屬聽到... Transcript: https://hkbedc.icac.hk/zh-hant/doc?id=44&section=videos&content=content [ZH-HANS] 银行业短片: 机密行动 Link: https://www.youtube.com/watch?v=5_ltrn36nEc Intro: 作为银行的财务经理,Simon暗中通知未婚妻把手上的银行股份悉数沽售,可是却被下属听到... Transcript: https://hkbedc.icac.hk/zh-hant/doc?id=44&section=videos&content=content
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“The Deadline” Training Video for Banking Practitioners

John, who is responsible for marketing the bank's insurance products, asks his colleague David to speed up the underwriting process and let him catch up with the extra bonus for the month. After John receives the bonus, he rewards David's family…
YouTube video
Transcript

Script of the video

Scene 1

Time:                 Day

Location:          Office building elevator

Character(s):  John (insurance technical representative of a bank), David (underwriter from the same bank)

(David is inside an elevator. When the elevator doors open, John dashes in and crashes into him.)

John:                 Wait! Wait!

David:               Hey, John, what’s the hurry?

John:                 David?

David:               It’s good to see you. Oh, my wife wants to...

(John’s phone rings. He answers at once.)

John:                 (to the phone) Mr. Chan? ... Yes... I’m on my way. I’ll be there in ten minutes. Bye. (hangs up and turns to David)

John:                 Sorry, what did you say?

David:               Oh, my wife wants to...

(David is interrupted when John’s phone rings again.)

John:                 (to the phone) Mr. Cheung?... That’s right, one o’clock...

John:                 My name is John. I’m an insurance technical representative at a bank. David is my best friend. He also works for the bank as an underwriter.

(John hangs up and resumes his conversation with David.)

John:                 Yes, what did you say?

David:               My wife wants to invite you and Nancy to join us for a vacation in Thailand for a few days next month.

(The elevator arrives on the first floor. John rushes off.)

John:                 I have an appointment. Let’s talk later, okay?

Scene 2

Time:                 Day

Location:          Streets

Character(s):  John

(John looks at his watch repeatedly as he weaves his way through crowded streets to catch a taxi.)

John:                 (VO) The 18th of this month is an important date for me. If I can hit the bank’s sales target before then, I’ll be awarded the annual super bonus by the end of the month, enabling me to pay off my home mortgage early.

Scene 3

Time:                 Day

Location:          Restaurant

Character(s):  John, his client

(John does his best to sell a new insurance product to a client.)

John:                 The key difference between this plan and other similar products in the market is...

John:                 (VO) Today is the 15th, there’s only three days left before the deadline. I’m hoping to close a major deal.

John:                 Isn't it clear enough?

Client:               This plan suits me quite well. But I want to increase the amount of coverage.

John:                 No problem!

(Having successfully sold the plan to the client, John heaves a sigh of relief.)

Scene 4

Time:                 Day

Location:          Office building elevator

Character(s):  John, David

(The next day. John bumps into David again in the elevator. He anxiously asks David about the policy that he sold yesterday.)

John:                 David, I sold a policy yesterday that you were assigned to follow. Are there any problems so far?

David:               I have several other cases on my plate. I haven’t had a chance to look at your case yet. Now that I think of it, you seem to have forgotten to attach your client’s declaration form.

John:                 The client forgot to sign it last time. He’s on business trip right now but we’ve set up a meeting for Thursday. Once he signs the form, I’ll send it to you immediately.

David:               No problem. I’ll work on it as soon as I receive the form.

(David leaves the elevator and John follows him to continue their conversation.)

John:                 Can’t you do the evaluation first? As you know, the deadline for the annual super bonus is on the 18th, just two days away. I’m counting on this insurance contract to get my super bonus.

(David glances around, afraid that someone might be listening.)

David:               That goes against the procedures.

John:                 David, please help me out here. My final mortgage payment is at stake. We’ve been friends for over ten years. Can’t you give me a hand, just this once? If I don’t get the super bonus, I’ll never hear the end of it from Nancy. Can’t you give me a hand?

David:               (reluctantly) Alright. I’ll do my best.

John:                 I’ll be waiting for your good news.

Scene 5

Time:                 Day

Location:          Bank office

Character(s):  John

(John is in a good mood. He has just received his bonus. He gives David a call.)

John:                 (to the phone) Hello, David. I really asked a lot from you this time. Didn’t your wife suggest going to Thailand for vacation? I’ve booked a villa with a pool. It’s perfect for the four of us. Too expensive? Don’t worry. I’ve already paid in full. Just think of it as part of the celebrations for getting my super bonus. Mark it down in your diary. Let's talk later...

Import Data
[EN] “The Deadline” Training Video for Banking Practitioners Link: https://www.youtube.com/watch?v=izvw2zspIhw Intro: John, who is responsible for marketing the bank's insurance products, asks his colleague David to speed up the underwriting process and let him catch up with the extra bonus for the month. After John receives the bonus, he rewards David's family… Transcript: https://hkbedc.icac.hk/en/doc?id=158&section=trades&content=content [ZH-HANT] 銀行業短片: 最後期限 Link: https://www.youtube.com/watch?v=e12CHNubAcI Intro: 負責推銷銀行保險業務的John希望同事David能夠加快核保程序,讓他趕及獲得該月的額外花紅。John在得償所願後招待David一家到外地旅遊... Transcript: https://hkbedc.icac.hk/zh-hant/doc?id=38&section=videos&content=content [ZH-HANS] 银行业短片: 最后期限 Link: https://www.youtube.com/watch?v=e12CHNubAcI Intro: 负责推销银行保险业务的John希望同事David能够加快核保程序,让他赶及获得该月的额外花红。John在得偿所愿后招待David一家到外地旅游... Transcript: https://hkbedc.icac.hk/zh-hant/doc?id=38&section=videos&content=content
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migration_resource_id
training_009
Show Only in Sector/Industry
False

“Kung Hei Fat Choi” Training Video for Banking Practitioners

Jason, the owner of a training consultancy firm, wins a contract to provide training programme to a bank. To express his gratitude, he gives the responsible bank executive a red packet…
YouTube video
Transcript

Script of the video

Scene 1

Time:                 Noon

Location:          Restaurant

Character(s):  Angela (training executive a bank), Jason (Angela’s former colleague)

(It’s the 4th day of Chinese New Year. Angela has a lunch date with Jason. She arrives at the restaurant and sees Jason waiting for her.)

Jason:               Hello, Angela.

Angela:             Kung Hei Fat Choy!

Jason:               Kung Hei Fat Choy! Wishing you success, eternal youth and beauty!

(As soon as Angela sits down, Jason offers her a red packet (Lai-see).)

Jason:               Just a little token.

Angela:             You shouldn’t have, I’m not a child anymore. It’s embarrassing to receive Lai-see at my age.

Jason:               It’s good luck. Just take it.

(Angela cannot but accepts the red packet.)

Jason:               I wonder when you’ll finally start giving out Lai-see.

Angela:             Even you’re pressuring me into getting married?

Jason:               Oh, I don’t dare.

Angela:             (examines the red packet) The envelope is quite pretty.

Jason:               Really? Open it. It's more amazing inside than out.

Angela:             Oh, now?

Jason:               Yes, open it. You’ll be surprised.

Angela:             What are you up to?

(Angela opens the red packet with suspicion.)

Angela:             (VO) My name is Angela. I’m the training executive of a local bank. My dining companion is my former colleague, Jason.

Scene 2 (Flashback)

Time:                 Day

Location:          Bank office

Character(s):  Angela, Manager of the bank

(Angela is working hard on her computer. The Manager comes to her desk to give her instructions.)

Angela:             (VO)... Last month, the Manager asked me to find a consulting firm for a two-year training services contract with the bank.

Manager:         Angela, please draft the tender document, then shortlist four or five companies from our list of suppliers to bid for the contract.

Angela:             Okay. When do we issue the tender?

Manager:         The bank needs to start several training contracts quickly. We must find the consultant a.s.a.p. I’m wondering if you can finish the draft by tomorrow before you leave work? Thank you!

Angela:             So soon? I’ll try my best.

Scene 3 (Flashback)

Time:                 Dusk

Location:          Street

Character(s):  Angela, Jason

(While Angela is on her way home from work, someone calls her from behind. She turns around and spots Jason, a former colleague of hers.)

Jason:               Hey, Angela!

Angela:             Jason?

(Angela and Jason walk down the street together, as they catch up.)

Angela:             (VO) What a coincidence? Since leaving the bank, Jason started a consultant firm that specializes in employee training. Jason is not only smart but also reliable. If he is awarded the training services contract, I’d have absolutely no worries.

Angela:             So, are you interested in tendering for the contract?

Jason:               Of course, the chance to work with you again is a dream come true! I really miss the days when I got to work side by side with you.

Angela:             Oh, cut the sweet talk. Just give me your business card and I’ll recommend your company to my boss tomorrow, so that it’ll be added to the list of bank suppliers.

Jason:               That’s great! Thank you!

Scene 4 (Flashback)

Time:                 Day

Location:          Bank office

Character(s):  Angela, Manager

(Angela is working in front of her computer as usual. The Manager approaches and sets a file down on her desk.)

Manager:         Angela, the management decided to award the contract to this company. Prepare the contract document, please?

Angela:             No problem. When do you want to sign the contract?

Manager:         The boss said we should settle this before the Chinese New Year break. Do me a favour. Submit the draft to me before weekend, please.

Angela:             (mumbles to herself) But it’s already Thursday.

(The Manager walks away. Angela is slightly annoyed as she opens the file, only to discover that Jason’s company has won the contract. She quickly makes a call.)

Angela:             (to the phone) Hello, Jason? It’s Angela. Congratulations! You’ve just won the contract of the training project. You want to treat me to lunch? Sure. When?

Scene 5 (continuation of Scene 1)

Time:                 Noon

Location:          Restaurant

Character(s):  Angela, Jason

(Angela opens the red packet and finds a gift cheque of ten thousand dollars. She is completely taken aback.)

Angela:             What is the meaning of this?

Jason:               No special meaning. I just want to thank you for helping me win the contract.

Angela:             Jason, I did everything by the book. I didn’t pull any special favors to help you get the contract. I’m sorry but I can’t accept this lai-see!

(Feeling angry, Angela returns the red packet to Jason.)

Jason:               Wait! Angela! Angela!

Import Data
[EN] “Kung Hei Fat Choi” Training Video for Banking Practitioners Link: https://www.youtube.com/watch?v=ALovrRlM6Kg Intro: Jason, the owner of a training consultancy firm, wins a contract to provide training programme to a bank. To express his gratitude, he gives the responsible bank executive a red packet… Transcript: https://hkbedc.icac.hk/en/doc?id=157&section=trades&content=content [ZH-HANT] 銀行業短片: 恭喜發財 Link: https://www.youtube.com/watch?v=PWazUd0kF2o Intro: 培訓顧問公司老闆Jason贏得銀行的培訓課程,遂向負責的銀行主任送上紅封包... Transcript: https://hkbedc.icac.hk/zh-hant/doc?id=43&section=videos&content=content [ZH-HANS] 银行业短片: 恭喜发财 Link: https://www.youtube.com/watch?v=PWazUd0kF2o Intro: 培训顾问公司老板Jason赢得银行的培训课程,遂向负责的银行主任送上红封包... Transcript: https://hkbedc.icac.hk/zh-hant/doc?id=43&section=videos&content=content
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migration_resource_id
training_008
Show Only in Sector/Industry
False

“Misplaced Trust” Training Video for Banking Practitioners

An elderly client highly trusts Eddy, a branch relationship manager of a bank, and leaves her signature stamp with Eddy for convenience. When Eddy suffers loss in the stock market, he is tempted to …
YouTube video
Transcript

Script of the video

Scene 1

Time:                 Morning

Location:          Bus Stop

Character(s):   Eddy (relationship manager of a bank), Grandma Lam (regular customer of Eddy’s)

(Eddy is waiting for the bus to work. He looks exhausted. Grandma Lam passes by.)

Grandma Lam:   Eddy boy, going to work so early.

Eddy:                 Good morning, Grandma Lam. Are you going grocery shopping?

Grandma Lam:   Yes... I bought a few things. Oh, you look so pale? Not getting enough sleep?

Eddy:                 (embarrassed) No... umm... I watched the late night soccer match.

Grandma Lam:   You need to go to bed early to stay healthy. By the way, I want to get some new banknotes for lai-see. I’ll see you later.

Eddy:                 Great. I’ll reserve some new notes for you at the bank. Just come to me directly.

Grandma Lam:   You’re so kind. That’s why I’ve been such a loyal customer all these years.

Eddy:                 It's my pleasure.

Eddy:                 (VO) My name is Eddy. I’m a relationship manager of a bank branch. I’ve been working at the bank for quite a number of years and earned the support of regular customers like Grandma Lam.

Eddy:                 Alright. See you later.

Scene 2

Time:                 Morning

Location:          Eddy’s office

Character(s):   Eddy, Grandma Lam, Mandy (bank employee)

(Eddy is keeping an eye on the stock prices displayed on the computer screen. The stock prices are falling.)

Eddy:                 (VO) To earn extra income, I also invest in stocks. I began to trade on margin last year and hope to be able to quickly save enough for a down payment on a home. But the market is not doing well these days. Stock prices keep dropping. To cover my losses, I’ve resorted to borrowing money from loan sharks.

Grandma Lam:   Mandy, is Eddy boy in?

Mandy:         Yes, this way, grandma.

Grandma Lam:   Thank you.

(Mandy escorts Grandma Lam in.)

Grandma Lam:   Did I come at a bad time?

Eddy:                 Not at all. Grandma, please sit down. Mandy, please bring me a form? (leave the webpage)

Mandy:         Okay.

Grandma Lam:   Eddy boy, you’re so considerate.

Eddy:                 It’s my job. Thank you for trusting in me.

Grandma Lam:   Thanks to you, I avoided the long queue outside.

Eddy:                 Grandma Lam, is there anything else I can help you with?

Grandma Lam:   Yes. My morning exercise group has been discussing some upcoming IPOs. I forget the names of the companies, but they’re guaranteed to make money. Can you help me invest a little so as to earn some extra cash?

Eddy:                 No problem. I’ll take care of it for you when the time comes.

Grandma Lam:   Why don’t I just leave my signature stamp with you? When the time comes, you can handle everything directly, saving me the trip here.

Eddy:                 Grandma Lam, I can’t keep your signature stamp. It’s against the bank’s rules. I’ll be in trouble if the management finds out.

Grandma Lam:   Don’t worry, Eddy boy, if anything happens, I’ll verify that you have my authorization to keep my stamp. That’s everything. I must pick up my grandson from school now.

(Grandma Lam leaves her stamp on Eddy’s desk. As she gets up to leave, Mandy knocks on the door.)

Mandy:         Eddy, the manager wants you to call him now. It’s urgent.

Eddy:                 Okay, I’ll call him. Please take Grandma Lam to get her new banknotes.

Grandma Lam:   Thank you!

Eddy:                 You’re welcome.

Scene 3

Time:                 Morning

Location:          Bank entrance and Eddy’s office

Character(s):  Eddy

(Eddy talks to the staff of the finance company over the phone as he walks to the bank.)

Eddy:                (to the phone) Yes... yes... I know. I’ll have the money for you in two days.

(Eddy stares at the computer screen anxiously. The stock prices on screen are rising. Eddy turns to the newspaper. The headline reads: “HK Stock Market Resumes Upward Trend with Inflow of Hot Money.”)

Eddy:                (VO) Tomorrow is the deadline to pay the finance company. After all this time, the market finally shows some life today. But I need to wait for the stock prices to rise another 30% in order to break even. It would be crazy to sell the stocks now.

(Eddy opens his drawer and takes out Grandma Lam’s signature stamp.)

Eddy:                (VO) I need to withdraw money from the granny’s account for her investments anyway. Why don’t I withdraw a little now to get myself out of this jam?

Import Data
[EN] “Misplaced Trust” Training Video for Banking Practitioners Link: https://www.youtube.com/watch?v=fBo3C1Uu6nw Intro: An elderly client highly trusts Eddy, a branch relationship manager of a bank, and leaves her signature stamp with Eddy for convenience. When Eddy suffers loss in the stock market, he is tempted to … Transcript: https://hkbedc.icac.hk/en/doc?id=156&section=trades&content=content [ZH-HANT] 銀行業短片: 所託非人 Link: https://www.youtube.com/watch?v=bnlj4j3ByJo Intro: 銀行客戶林婆婆非常信任客戶經理Eddy,甚至把印章交給Eddy保管。當Eddy投資失利,他打算... Transcript: https://hkbedc.icac.hk/zh-hant/doc?id=40&section=videos&content=content [ZH-HANS] 银行业短片: 所托非人 Link: https://www.youtube.com/watch?v=bnlj4j3ByJo Intro: 银行客户林婆婆非常信任客户经理Eddy,甚至把印章交给Eddy保管。当Eddy投资失利,他打算... Transcript: https://hkbedc.icac.hk/zh-hant/doc?id=40&section=videos&content=content
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migration_resource_id
training_007
Show Only in Sector/Industry
False

“Under-the-table Deal” Training Video for Banking Practitioners

A bank's senior relationship manager, Kwok-yin, holds shares in a company owned by his client, Paul. To alleviate the company's financial difficult, Paul requests Kwok-yin to help postpone the repayment schedule…
YouTube video
Transcript

Script of the video

Scene 1

Time:                 Night

Location:          Clubhouse snooker room

Character(s):   Kwok-yin (senior relationship manager of a bank), Paul (toy factory owner)

(The different coloured balls are sunk into the snooker table pockets one by one, with heavy plopping sounds. Kwok-yin has left the red ball next to a pocket, but Paul fails to sink it. He seems to be preoccupied with something.)

Kwok-yin:         (VO) My name is Tsui Kwok-yin. I’m the senior relationship service manager of a bank. Paul is one of my regular clients. He owns a fairly large toy factory that operates out of Dongguan.

Kwok-yin:         What’s wrong with you today? Paul, are you having problems with your mistress again?

Paul:                  If only that was the case.

Kwok-yin:         Business problems?

Paul:                  Missed again...

(Kwok-yin marks down Paul’s score. Paul approaches the scoreboard.)

Paul:                  About the last loan I got from your bank, if you could help postpone my repayment schedule for six months, that would be perfect.

Kwok-yin:         What happened? Did someone fail to pay you?

Paul:                  No. I just want to make some investments.

Kwok-yin:         (skeptical) Really? Alright, then, come see me at the bank tomorrow.

Paul:                  It’s a date.

Scene 2

Time:                 Afternoon

Location:          Bank

Character(s):  Kwok-yin, Paul

(Kwok-yin’s brows furrow as he reads the financial reports of Paul’s factory. Paul is sitting across the desk, looking agitated.)

Kwok-yin:        It’s impossible. With your factory’s current financial status, the bank will not authorize an extension.

Paul:                  Think of a way. The failing economy has affected business and lowered product turnover. If my factory goes down, you’ll lose out too.

Kwok-yin:        It’s not that I don’t want to help you. But as you know, the rules of the bank are quite strict.

Paul:                  Are you just going to stand by while I die? Don’t forget that you bought plenty of my company’s shares through your wife’s account.

Kwok-yin:        If you didn’t boast so much about your company from the start, I wouldn’t have told my wife to invest in it.

Paul:                  It may not be easy to understand. Do you have a solution or not?

Kwok-yin:        (sighs) But your financial report is really a mess...

Paul:                  It’s settled then. I’ll find someone to upgrade the report to fulfill the bank’s requirements. Alright?

(Kwok-yin is appalled.)

Scene 3

Time:                    Night

Location:             Clubhouse snooker room

Character(s):     Kwok-yin, Paul

(An attendant set up the balls on the snooker table. Paul and Kwok-yin, who are taking a break, having a conversation at the back. Paul applies chalk to his cue tip as he speaks.)

Paul:                     So how did it go?

Kwok-yin:           It’s still under review.

Paul:                     Under review? I’ve already removed all the bad debts and boosted the asset values. The report is problem-free!

Kwok-yin:           ...(speechless)

Paul:                     I know what to do. After we get past this, I’ll give your wife an extra large yearend dividend.

Kwok-yin:           That seems...

Paul:                     It’s settled then? I’ll break this time.

(Paul goes to the snooker table and delivers a hard shot, sending the balls in every direction. Kwok-yin approaches the table slowly. He doesn’t know what to do.)

Import Data

[EN] “Under -the-table Deal” Training Video for Banking Practitioners Link: https://www.youtube.com/watch?v=LoMaejW-jeo Intro: A bank's senior relationship manager, Kwok-yin, holds shares in a company owned by his client, Paul. To alleviate the company's financial difficult, Paul requests Kwok-yin to help postpone the repayment schedule… Transcript: https://hkbedc.icac.hk/en/doc?id=120§ion=trades&content=content [ZH-HANT] 銀行業短片: 桌面交易 Link: https://www.youtube.com/watch?v=DOm8rj09UvQ Intro: 銀行高級客戶服務經理國賢有投資其客戶Paul的公司。最近Paul的公司生意不景,要求國賢協助延長銀行貸款的還款期...... Transcript: https://hkbedc.icac.hk/zh-hant/doc?id=39§ion=videos&content=content [ZH-HANS] 银行业短片: 桌面交易 Link: https://www.youtube.com/watch?v=DOm8rj09UvQ Intro: 银行高级客户服务经理国贤有投资其客户Paul的公司。最近Paul的公司生意不景,要求国贤协助延长银行贷款的还款期...... Transcript: https://hkbedc.icac.hk/zh-hant/doc?id=39§ion=videos&content=content

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migration_resource_id
training_006
Show Only in Sector/Industry
False

Quick Starter to Integrity and Corruption Prevention Guide on Managing Relationship with Public Servants

Cover
Image
Quick Starter to Integrity and Corruption Prevention Guide on Managing Relationship with Public Servants
Import Data

[EN] Quick Starter to Integrity and Corruption Prevention Guide on Managing Relationship with Public Servants https://cpas.icac.hk/UPloadImages/InfoFile/cate_43/2016/ad47b283-039f-4af1-9ee2-c279353b04c9.pdf Please use the image at the left [ZH-HANT] Quick Starter to Integrity and Corruption Prevention Guide on Managing Relationship with Public Servants(只供英文版本) https://cpas.icac.hk/UPloadImages/InfoFile/cate_43/2016/ad47b283-039f-4af1-9ee2-c279353b04c9.pdf Please use the image at the left [ZH-HANS] Quick Starter to Integrity and Corruption Prevention Guide on Managing Relationship with Public Servants(只供英文版本) https://cpas.icac.hk/UPloadImages/InfoFile/cate_43/2016/ad47b283-039f-4af1-9ee2-c279353b04c9.pdf Please use the image at the left

All Trades/ Industries
On
migration_resource_id
guides_044
Show Only in Sector/Industry
False
Sector / Industry Priority display
Survey Questions
1. In which country or region are you currently located?
Hong Kong
Chinese Mainland
Other (please specify)
2. What type of organisation do you represent?
Listed company
Large private company
SME / start-up
NGO / non-profit
Public organisation
Chamber / trade association
Other (please specify)
3. What is the size of your organisation?
1 - 49 employees
50-99 employees
100 - 199 employees
200 or more employees
4. What is your staff level or position?
Executive / senior management
Middle management
Professional
Supervisory level
Frontline/Technical Staff
Other (please specify)

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