Handling customers' data

Cindy, who worked in a bank credit card centre, accepted a “part-time job” offered by her friend from a debt collecting company. The job requirement was for Cindy to release information of the bank’s customers to her friend.
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Cindy worked in a bank credit card centre and was responsible for verifying the personal particulars of credit card applicants. Recently she became engaged to her long-term boyfriend and, as part of their wedding plans, they wished to arrange a banquet befitting the grand occasion. With this in mind, Cindy and her fiancé borrowed  $500,000  from  a  finance  company  but  soon  ran  into  difficulties with regards to the loan repayments.

One day, Cindy's good friend, Fred, called her and invited her to lunch. Fred happened to work for a debt collecting company. Upon learning of her financial predicament, he offered her a "part-time job". It was a fairly undemanding job, he explained. He would provide her with a list of debtors' names every month and all Cindy needed to do was to check the names on the list with the personal information of the cardholders and sent the results to him. Fred offered Cindy a payment of $1,000 for every set of information she could provide to him. As Cindy needed extra money, she readily accepted the offer.

Case Analysis

Bank employees are required to treat their customers' banking affairs as private and confidential.Cindy might violate the Code of Conduct[1] of her bank for releasing customers’ information of her bank to a third party without their consent. Such a disclosure is also strictly prohibited in accordance with the Personal Data (Privacy) Ordinance (PDPO).

Cindy breached Section 9 of the Prevention of Bribery Ordinance by accepting an advantage, i.e. $1,000 for each set of data released to Fred. Fred in turn committed an offence of offering a bribe.

[1] According to HKMA’s Supervisory Policy Manual CG-3, each authorized institute (bank) should develop its own Code of Conduct containing certain minimum conduct requirements which include “no member of staff should release customer information to a third party without written consent from the relevant customer, unless the release complies with the PDPO or he is required or permitted to do so by law.”

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An offence committed notwithstanding an incomplete corrupt deal

Terry, a senior bank manager, accepted monetary advantage from his customer for expediting the approval of overdraft facilities. The matter was unearthed by the bank’s compliance department before the transaction was completed.
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Terry had been a senior bank manager for five years. He had bought a flat at its peak value but unfortunately, the value of the flat had dropped by nearly $3 million during the economic downturn. Meanwhile, he had to pay exceptionally high monthly installments on the mortgage loan.

Mark was Terry's customer and planned to apply for overdraft facilities of $3 million from Terry's bank. According to the bank's policy, a branch manager was authorised to approve unsecured overdraft facilities of up to $3 million to a customer. While Terry was dealing with the overdraft application, Mark requested him to expedite the process and favourably recommend his application.

Taking into consideration his own upcoming mortgage repayment, Terry suggested Mark to place $100,000 into his personal bank account in return for his assistance in expediting Mark’s application.  Mark acceded to the suggestion and Terry approved the application on the next day. Nevertheless, prior to the bank’s final processing of the application, the abnormal swift approval by Terry was brought to light by the bank’s compliance department and the case was eventually reported to the ICAC.  Terry's authority to deal with all banking matters including Mark's application was immediately suspended pending investigation.

Case Analysis

Terry breached Section 9 of the Prevention of Bribery Ordinance (POBO) as he abused his official position as a bank manager by expeditiously approving an application of overdraft facilities and solicited and accepted an advantage in return without permission from his employer. Likewise, Mark breached the POBO by offering an unlawful advantage to Terry. In this case, Terry also violated Section 124 of the Banking Ordinance.

Although the "under-the-table" deal had not been completed, Terry and Mark still committed an offence. Under the POBO, a person will be found guilty even though the purpose of bribery has not been achieved. Terry might also violate the Code of Conduct[1] of the bank by soliciting and accepting personal benefits from a customer.

[1] According to HKMA’s Supervisory Policy Manual CG-3, each authorized institute (bank) should develop its own Code of Conduct containing certain minimum conduct requirements which include “no member of staff should solicit, accept and retain personal benefits from any customer of the authorized institute (bank) or any individual or organisation doing or seeking to do business with it.”

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Unauthorised commission in custody of another person

Nelson, a bank manager, accepted commission via his wife from a director of a trading company for providing assistance in approving Letters of Credit.
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Nelson was a branch manager of an overseas bank and was responsible for the day-to-day management including the granting of credit facilities to individual and corporate customers. Leo, a client of Nelson, was a director of a trading company. They maintained close ties and Leo always spent considerable sums of money entertaining Nelson by way of lunches, dinners and visits to ballrooms. On top of that, Nelson and his family were enjoying free accommodation in a flat owned by Leo's company.

In recent years, Leo's company had been facing difficulties in obtaining credit facilities due to the economic downturn. One day, Leo called Nelson for dinner and disclosed that he was applying for some Letters of Credit (L/Cs) in Nelson's bank. In a hope to secure his applications, Leo told that Nelson's assistance would be of great help. In return, Leo agreed to offer Nelson commission and deposit it into the account of Nelson's wife. Leo also invited Nelson and his family to spend the Chinese New Year holiday on a golf trip to Malaysia at his expense. Nelson thanked Leo and accepted the offer.

Case Analysis

Nelson and Leo breached Section 9 of the Prevention of Bribery Ordinance (POBO) as Nelson accepted advantages from Leo in the form of commission and free travel for providing assistance in approving Leo's L/C applications without the permission of the bank. It is also a violation of Section 124 of the Banking Ordinance for Nelson to accept the advantages. Nelson commits a corruption offence despite that Leo deposited the commissions into the account of Nelson's wife. Under the POBO, a person is considered to have accepted an advantage, even though another person acting on his behalf receives the advantage.

Nelson also could not excuse himself by explaining that the acceptance of the Chinese New Year trip is a customary practice as custom is not a defence according to the POBO. Nelson might further contravene the Code of Conduct[1] of his bank for accepting personal benefits from a customer doing business with the bank.

Nelson’s acceptance of entertainment and free accommodation without doing anything at the early stage might not contravene Section 9 of the POBO at the outset. Nevertheless, Nelson should avoid accepting excessive levels of entertainment or advantages as it might affect his objectivity in dealing with Leo.

[1] According to HKMA’s Supervisory Policy Manual CG-3, each authorized institute (bank) should develop its own Code of Conduct containing certain minimum conduct requirements which include “no member of staff should solicit, accept and retain personal benefits from any customer of the authorized institute (bank) or any individual or organisation doing or seeking to do business with it.”

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Loans and auditing

Adam, who worked in the audit department of a deposit-taking company, was requested by the manager of the loans department to assist in recommending a loan to his uncle. He was offered some company’s shares in return.
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Adam worked in the audit department of a big deposit-taking company. One day, he was approached by Philip, the manager of the loans department and also his former schoolmate. Philip informed Adam that he had recommended a loan of $1,000,000 to a client who was apparently unable to produce the securities as required.  Philip tried to persuade Adam to join him in making the recommendation since the applicant, who needed money desperately to start a trading company, happened to be Philip’s uncle.  Philip also promised to give a portion of shares of the new company to Adam in return.   This could bring in considerable income once the business was established.  All Adam had to do was to turn a blind eye, and he needed not lift a finger.

Should Adam accept Philip’s offer and collude with him?  Why?

Case Analysis

Adam might violate Section 9 of the Prevention of Bribery Ordinance (POBO) if he, as an employee of his company, without the approval from his employer, accepted advantages offered by Philip (i.e. the shares of his uncle’s new company) for turning a blind eye to the unqualified loan application.  Philip might also violate the POBO for offering bribes.

As an accounting professional, Adam should observe and comply with his professional code of conduct.  The Hong Kong Institute of Chartered Public Accountants (HKICPA) requires a professional accountant to comply with relevant laws and regulations, and avoid any conduct that the professional accountant knows or should know might discredit the profession.  Also, a professional accountant needs to comply with the fundamental principles of integrity and objectivity as stipulated in the HKICPA’s Code of Ethics for Professional Accountants which requires an accountant to be straightforward and honest in all professional and business relationships and avoid any conflict of interest situations.   

Meanwhile, Adam also needs to observe his company’s code of conduct governing loan applications.  He may consider report the attempted bribe to the management and to the ICAC.

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The loan Clark: facing temptation

Louis, a manager of the loans department of a bank, was tempted by an offer from his client to help increase his loan and credit facilities.
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After graduation, Louis had been working in a bank for almost eight years and was recently promoted to manager of the loans department.

One of his clients, Clark, who was the proprietor of a garment firm, approached Louis for assistance in a grand expansion plan of his firm. Clark was an ambitious young man in his late twenties who wanted to make his first pot of gold before his thirtieth birthday.

His grand plan would involve investing large sums of money into his factory in the PRC as well as setting up more retail outlets.  He wondered if Louis could help him increase his loan and credit facilities at the bank to 24 million dollars although he and his company might not be so credit-worthy.

“I could provide you with whatever transaction records and invoices necessary to support my application, just let me know the requirements and I can supply the documents in no time,” Clark said.

He also made promises of a quick return of the loan.  He boasted about his connections both in the PRC and in Hong Kong.  He also said, “I will repay the money in a jiffy.  My plan is set to succeed.  Besides, if you help me, I will not forget the favour you do me.  If I get the loan, I will give you 5% of the amount of loan granted.”

When Louis showed hesitation, Clark promptly added, “Louis, indeed we aren’t cheating the bank.   I have every intention to return the loan and pay the interest too.  What are credit facilities for if they do not facilitate?”

Louis did some quick mental arithmetic and was tempted to say ‘yes’. He was going to get married soon but had underestimated the expensive costs of hosting a grand wedding banquet requested by his fiancée.   Now he could certainly do so with the cash Clark was offering.

Should he say ‘yes’ to Clark?

Case Analysis

In the above case, Louis was an employee of the bank as the manager of the loans department, i.e. an agent under Section 9 of the Prevention of Bribery Ordinance (POBO) while the bank was his principal. 

According to Section 2 of the POBO, advantage means any gift, loan, fee, reward or commission, employment, contract, service, favour, payment, release or discharge of loan or liability, etc.     

The bank certainly would not allow Louis to accept advantage (i.e. 5% rebate from the loan granted) related to his official position, thus the rebate was an illegal advantage and the acceptance of which would constitute an offence of accepting a bribe.  As such, Louis might commit an offence under Section 9 (1) of the POBO for accepting bribes whereas Clark might also commit a bribery offence under Section 9 (2) of the POBO for offering illegal advantage. 

Furthermore, Louis may also violate the Banking Ordinance and the Code of Conduct[1] of his bank by accepting personal benefits from a customer doing business with the bank.

According to HKMA’s Supervisory Policy Manual, each authorized institute (bank) should develop its own Code of Conduct containing certain minimum conduct requirements which include “no member of staff should solicit, accept and retain personal benefits from any customer of the authorized institute (bank) or any individual or organisation doing or seeking to do business with it.”

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Offering advantages in return for confidential information

An estate agent gave ‘a token of thanks’ to a manager of a listed company who was responsible for property redevelopment for leaking out confidential information.
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Mr To, a manager of a listed company, was responsible for acquiring properties for his company which engaged in property redevelopment. Through his work, Mr To became acquainted with an estate agent Tony who frequently treated Mr To lavish dinners and unconditionally lent him $50,000 to solve his financial difficulties.

One night when they were having dinner, Mr To told Tony some confidential information about the acquisition plan of his listed company. As a token of his gratitude, Tony deposited $100,000 into Mr To’s bank account. Upon receiving the confidential information, Tony immediately arranged for his friends and relatives to rent and buy the premises that were to be acquired soon. Before long, the listed company announced its acquisition plan covering the premises acquired by Tony’s friends. Tony’s friends were granted compensation which were then shared among Tony and his friends.  Tony’s scam eventually surfaced and the listed company stopped processing all compensation applications made by Tony’s friends.

Case Analysis

Under Section 9 of the Prevention of Bribery Ordinance (POBO), it would be an offence for Mr To (an employee), without the approval of his employer (the listed company) to accept advantage (i.e. $100,000 offered by Tony) as a reward for leaking out confidential information relating to the company’s property acquisition plan.  He had also abused the trust placed on him by his employer for misusing the company’s information for personal gain.  Tony might also violate POBO by offering bribes.

Furthermore, according to the Code of Ethics of Estate Agents Authority, estate agents or salespersons shall refrain from activities during their practice which may infringe the law. They shall, in the course of business, provide services to clients with honesty, fidelity and integrity, and protect their clients against fraud, misrepresentation or any unethical practices in connection with real estate transactions. Tony had breached the Code of Ethics for offering bribes and engaging in fraudulent activities in deceiving compensation.

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Bribery spoils fair play

A listed company exclusively authorised an estate agency to sell a factory building unit by tender. The estate agency manager and his subordinate were both offered “lai see” for showing favour to one of the tenderers.
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A listed company exclusively authorised an estate agency to sell a factory building unit by tender. Estate agency manager Mr Chan and his subordinate Jenny were responsible for tender matters. Jenny soon found a client, Mr Lai, who was willing to pay $19.6 million for the unit.

Meanwhile, Sidney, the proprietor of a small estate agency, was facing intense competition and trying every means to gain business.  Knowing that Mr Chan was responsible for the factory unit transaction, Sidney spared no effort in looking for a buyer. He also offered a $100,000 “lai see” to Mr Chan and Jenny to ensure that his client could successfully buy the property. In light of the advantage offered by Sidney and upon Mr Chan’s instructions, Jenny deliberately misled other prospective tenderers, including Mr Lai, into lowering their tender price or withdrawing. ICAC officers later arrested Sidney and Mr Chan in a restaurant where they were discussing how to hand over the bribe. Initially, Sidney denied making a corrupt deal with Mr Chan, but Mr Chan chose to co-operate with the ICAC and revealed everything.

Case Analysis

To protect the interests of investors, the listed company prohibited their agents or employees from abusing their official positions for personal gain. Mr Chan and Jenny were commissioned by the listed company to sell the property. They had to comply with the listed company’s policy on acceptance of advantages and were not allowed to solicit or accept any work-related advantage. Under the Section 9 of the Prevention of Bribery Ordinance (POBO), it is an offence for any agent, without the approval of his principal, to solicit or accept an advantage as a reward for or an inducement to perform an act in relation to his principal’s affairs or business. The offeror of the bribe shall also be guilty of the offence. Mr Chan and Jenny might commit an offence under Section 9 of POBO for accepting bribe. This went against the spirit of the tender system and also prejudiced the buyer’s interests.

By attempting to secure business through corrupt means, Sidney’s action went against the spirit of fair competition and damaged the reputation of estate agency trade. He might also commit an offence under Section 9 of POBO for offering bribe.

Furthermore, they all might have breached the Code of Ethics of the Estate Agents Authority which states that estate agents and salespersons shall refrain from activities during their practice which may infringe the law.

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Whistle-Blowing

Howard was a newly joined senior internal audit manager of a publicly listed company. On presenting to the Managing Director about his evidence of wrongdoings by the Purchasing Director, he was asked to stay away from the case.
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Howard joined a publicly listed company recently as a senior internal audit manager.

One day, Howard received an anonymous letter alleging a possible fraud in the company.  Following his diligent investigation, there was evidence showing some wrongdoings of Mr Szeto, the Purchasing Director and a close relative of the Managing Director.  The malpractices included operating bogus companies to supply materials to the listed company, accepting secret commissions in awarding contracts to selected suppliers and claiming private expenses through the company's accounts.

He presented his findings to the Managing Director and expected appreciation for his work and management’s follow-up on the misconduct and malpractices committed by Mr Szeto.  However, the response of the Managing Director was totally unexpected.

The Managing Director "accused" Howard of being over-zealous in the case.  He said that Mr Szeto was a respected senior member of staff in the company.  The evidence was also questioned in minute detail and the variations were described as minor.  Finally, the Managing Director advised Howard to stay away from the case.

How should Howard react?

Case Analysis

It is evident that Howard had received an unsatisfactory answer from the Managing Director.  Assuming his findings were accurate, he should present a report to the other directors of the company, setting out the details of his findings of the wrongdoings of Mr Szeto, the Purchasing Manager.

Mr Szeto might have committed offences under Section 9(3) of the Prevention of Bribery Ordnance (POBO) for using false procurement documents to deceive the company and claiming private expenses through company’s accounts. He might have also breached Section 9 of the POBO for accepting secret commissions from suppliers without the approval from the company. 

If the board did not take appropriate action to follow up on the case, Howard should consider reporting the matter to the appropriate authorities after seeking legal advice.  While maintaining confidentiality of company matters was an important consideration, Howard had to weigh this consideration against the public interest in disclosing such matters to the appropriate authorities.

Howard might consider resigning from the company in the worst case scenario that he no longer had confidence in the integrity of those charged with governance of the company.

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Release of insider information

Dicken, a financial controller of a listed company, intended to hint his best friend to acquire his company’s shares before public announcement; so that his friend could gain some profits to finance his medical treatment.
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Dicken was the financial controller of a publicly listed company, Good Men Investment Co. Ltd.  He was finalizing the share prospectus of his company.  Lawrence was Dicken’s best friend.  Their friendship dated back when they were in the same university and worked for the same CPA firm immediately after graduation.

Having a chronic illness which required expensive long-term treatment, Lawrence had also been suffering from financial difficulties.  Dicken felt very sorry about Lawrence’s situation.  Knowing that there would be a sharp rise of Good Men’s shares, Dicken intended to drop a hint to Lawrence to acquire the shares of Good Men from the market before the public announcement.  Dicken understood his action was insider dealing but he convinced himself that he was in good intention.  He thought that this case could be an exception considering the sad plight of Lawrence.

Should Dicken help Lawrence? Are there any other alternatives?

Case Analysis

The following factors should be taken into consideration when identifying viable alternatives and choosing the best course of action:

  1. Any violation to his professional, industry specific or company code of conduct?
  2. Is it against the Law?
  3. Does it correspond with his self-values such as honesty, compassion and responsibility?
  4. Can he disclose his decision to others openly and honestly without misgivings?

Dicken could refer to the ETHICS PLUS ethical decision making model for solving his dilemma.

As far as professional conduct is concerned, Dicken, as a professional accountant, should observe the fundamental principles of integrity, confidentiality and professional behavior when carrying out his duties as a professional accountant. He might have breached the Code of Ethics for Professional Accountants for using confidential information for personal gain or for the financial gain of others. 

For legal compliance, Dicken might breach the Securities and Futures Ordinance if he, as a senior management of the listed company, had intentionally, recklessly or negligently disclosed unpublished price-sensitive information to Lawrence for the latter to deal in the company’s shares.

Dicken was regarded as an insider under the law because he was a person who, being the financial controller of Good Men Investment Co. Ltd, had access to and knowledge of certain information relating to the company which the public did not have and would have an impact on the price of the company’s shares. 

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Padded expense accounts

Leonard, an accounting manager of a listed company, discovered that a number of senior management included padded travel expenses in the vouchers. But they thought this was additional fringe benefit. What should Leonard do?
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Leonard was an accounting manager of a listed company. After returning from a regional meeting, company’s department heads filed their expense vouchers.  Nothing was out of the ordinary except that one new department head, Cain, submitted a voucher for $6,000 less than the others.  Someone in the accounting department thought that this was strange as everyone used the same transportation and stayed at the same hotel.  But Leonard who had worked in the company for long enough knew that padding travel expenses was not uncommon.  Some of the vice-presidents even joked about it as being an additional fringe benefit.  However, the company policy clearly stated that such cases were strictly prohibited and that violators would face demotion or termination.  It’s Leonard’s job to decide how to enforce the policy.

What should Leonard do?  Should he suggest Cain following the others and amending the claims?  Should he take serious action against all the others?  Should he issue reminders to all staff to reiterate the company policy?

Case Analysis

Leonard could refer to the ETHICS PLUS ethical decision making model in solving his ethical dilemma at work. The following factors should be taken into consideration when identifying viable alternatives and choosing the best course of action:

  1. Any violation to his professional, industry specific, or company code of conduct?
  2. Is it against the Law?
  3. Does it correspond with his self-values such as responsibility, fairness and honesty?
  4. Can he disclose his decision to others openly and honestly without misgivings?

As far as professional conduct is concerned, Leonard should observe the fundamental principles of integrity, professional competence and professional behavior and comply with the Code of Ethics for Professional Accountants (HKICPA Code) when carrying out his duties as the accounting manager.  As the company policy stated very clearly that padding travel expenses was strictly prohibited, he should perform a guardian role and report any non-compliance to the management. He shall discuss with his immediate superior or a higher authority in the company, take appropriate steps to rectify or mitigate the consequences of the non-compliance, and decide whether it should be disclosed to the external auditor.

Moreover, it is an offence under Section 9(3) of the Prevention of Bribery Ordinance (POBO) for any employee to use false documents / receipts / account records with an intention to deceive the employer.  Customary behavior or ignorance of law is no defence. Department heads might have committed the above offence for using false expense vouchers and invoices to deceive the company. They might also have committed a criminal offence of deception contrary to Section 17 of the Theft Ordinance.

Professional accountants have a guardian role in safeguarding the governance of the company and protect the interests of different stakeholders. They should take remedial actions to help the company foster an ethical culture and enforce any related policies.

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