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Failure to disclose relevant information

Fagin, a sole agent for a sports bag, received a complaint about the quality of the bag. He then considered to make a sales campaign to sell all the stocks before the news got around…
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Fagin was a sole agent for a sports bag imported from a foreign country.  The bags appealed to teenagers and came in various striking colours.  They were renowned for its high quality and being colour-fast.  One day, Fagin received a complaint from a customer that the colour of the bag ran off shortly after the purchase.  Fagin quickly made a refund and hushed up the matter.  To avoid further financial loss, he was planning to get rid of all the stocks by a massive sale on the bags before the related news broke out.  Meanwhile, he also wondered if he should disclose the defect to the distributors in Hong Kong.  He thought it would be fine during massive sale as long as he did not lie about the flaw but simply avoid mentioning it.

Was Fagin acting wrongly?  Would his failure to disclose relevant information be as bad as making false claims about his products?  Should he call back all the defected products from the market in order to maintain a good business reputation?

Case Analysis

Fagin was facing an ethical dilemma that might put his personal values such as responsibility and honesty to challenge. In handling situation like this, Fagin should identify the relevant facts and take stock of all stakeholders concerned. The following factors should be taken into consideration when identifying viable alternatives and choosing the best course of action:

  1. Any violation to his professional, industry specific, or company code of conduct?
  2. Is it against the Law?
  3. Does it correspond with his self-values such as responsibility or honesty?
  4. Can he disclose his decision to others openly and honestly without misgivings?

The ETHICS PLUS ethical decision making model might be helpful for him in solving his ethical dilemma.

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Pocketing discount

Ivy was a sales manager of a sportswear distributor. As bulk purchase of every 100 sports jerseys could enjoy a 10% discount, she thought of combining two orders and pocketing the discount by doctoring up the invoices…
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Ivy was a sales manager of a sportswear distributor. The company had a discount policy for bulk purchase of sportswear that every 100 sports jerseys sold would enjoy a discount of 10%. The soccer jersey of the latest winning team was selling like hot cakes.  A small sportswear shop in Mongkok placed an order for 50 of this jersey and another shop in the area also ordered another 50.  Since they were in the same district, the delivery would be made together.  A thought struck Ivy.  Why didn’t she combine the two orders and make out an order for 100?  She could doctor the invoices up. The discount would be a source of her extra income. And it would not harm anyone.

But would it be considered as cheating the company? Should she split the gains into three and share with the two sportswear shops?

Case Analysis

Under the Section 9(3) of the Prevention of Bribery Ordinance, it is an offence for any agent, with intent to deceive the principal, to use any false, erroneous or defective receipt, account or other document in respect of which the principal is interested.

Ivy might breach Section 9(3) of the Prevention of Bribery Ordinance for using false documents with the intent to deceive her company.  She might also commit an offence of deception, contrary to Section 17 of the Theft Ordinance.  

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Untrue information in sales

Becky worked in an electronic appliances distributor. She was asked by her boss to mislead customers to believe that they had the goods in stock. Should Becky listen to her boss and lie to the customers?
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After graduation, Becky worked in a company that distributed electronic appliances.  When customers phoned the office asking for information on certain electrical appliances, Becky would look up the model, the price, and the inventory level in the computer database.  The boss always instructed Becky to tell the customers that they had the goods in stock, even if it wasn’t true. The boss explained that this tactic was to secure the orders first even when the required model was certainly out of stock in the market.  He argued that, as long as the customers did not know the stock situation, it was no harm for customers to wait and new models could even be suggested while they were waiting.  This stalling tactic was better than letting customers go to the competitors.  The boss’ argument sounded justified, but Becky did not feel comfortable because this meant she had to lie frequently.

What should Becky do?  Would she lose her sense of integrity?  Should she try to win customers in another way?

Case Analysis

Becky was facing an ethical dilemma that might compromise her personal values such as honesty and responsibility. In handling the situation, Becky should identify the relevant facts and take stock of all stakeholders concerned. The following factors should be taken into consideration when identifying viable alternatives and choosing the best course of action:

  1. Any violation to her professional, industry specific, or company code of conduct?

  2. Is it against the Law?

  3. Does it correspond with her self-values such as honesty and responsibility?

  4. Can she disclose her decision to others openly and honestly without misgivings?

The ETHICS PLUS ethical decision making model might be helpful for her in solving her ethical dilemma and choosing the best course of action.

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Penny wise and pound foolish

Jasper, a sales associate, accepted red packets from customers in exchange for favorable prices, leading to neglect of those who didn’t give gifts and resulting in increasing complaints against him.
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Jasper worked as a sales associate for a renowned audio-visual equipment company for many years.  Through his expertise and friendly demeanor, he gradually established an extensive customer network.

Some customers hoped Jasper could sell products at a "favourable price". As a result, they started giving him red packets, hoping he would offer them lower prices.  They even asked for company gifts when their purchases did not meet the limit.  Jasper happily accepted these offers and believed that this would not only satisfy his customers and strengthen his relationships with them, but also help him meet his sales targets, ultimately benefiting the company.  It seemed like a win-win situation.

However, Jasper soon became indifferent to customers who did not provide red packets, and even deliberately neglected their requests, leading to a growing number of complaints against Jasper.

Case Analysis

As an employee of the company, Jasper is regarded as an agent under the Prevention of Bribery Ordinance (POBO).  Without the company’s permission, he accepted red packets from customers for abusing his official duties, which might breach Section 9 of the POBO.  Both the offeror and acceptor of the bribes are guilty of the offence.

A red packet is a kind of advantage.  Section 2 of the POBO states that advantages include fee, gift, loan, reward, commission, office, contract, service, favour, payment, and more.  However, entertainment which refers to food and drink consumed on the occasion is excluded.  In addition, there is no monetary limit for advantage.  Therefore, Jasper’s acceptance of these advantages might have violated the law regardless of the amount involved.

Retail staff should adhere to company guidelines when selling products and providing company gifts.  Otherwise, it may lead to customer dissatisfaction or complaints, negatively impacting the company’s reputation. 

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Storing up trouble

Ivan and Ian were employees of a department store and were involved in procurement functions. They were well acquainted with the suppliers and gambled together frequently. Now both of them were facing temptations from the suppliers…
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Ivan and Ian were employees at a department store.  Ivan worked as a merchandiser while Ian, the warehouse supervisor, verified the received goods and conducted regular stock takes.

They were well acquainted with most suppliers, particularly Mr. Wong and Mr. Au.  On weekends, Ivan and Ian enjoyed mahjong with their suppliers.  Although they were not good at the game, they often won a lot.

During a mahjong game, Ivan shared his concerns about the heavy financial burden of supporting his daughter, who was studying abroad.  At the same time, Ian expressed his struggles with negative equity on his assets.  Seizing the opportunity to ‘help’ Ivan and Ian while making extra money for themselves, Wong and Au proposed a scam to defraud the department store.  They suggested Ivan overstating the quantity of toiletries purchased from them, and Ian stamping the official receipt on the invoices purporting that the received quantities were accurate.  As a reward, Wong and Au promised to pay each of them a monthly commission of $10,000.

Case Analysis

It would be an offence under Section 9 of the Prevention of Bribery Ordinance (POBO) for Ivan and Ian, who were employees of the department store, to accept the advantage, i.e., the monthly commission of $10,000, offered by Wong and Au for assisting the latter in overstating the quantity of toiletries without the permission of their employer.  Wong and Au might also commit an offence by offering bribes.  Furthermore, by overstating the purchase orders and acknowledging the false receipt, both Ivan and Ian might breach Section 9(3) of the POBO, which forbids employees from using documents containing false, erroneous or defective information to deceive their employer.  They might also commit an offence of conspiracy to defraud.

Ivan and Ian should adhere to their company’s code of conduct on handling persons having business dealings with the company and avoid gambling with suppliers.  While Ivan and Ian might seem very lucky to win a lot during mahjong games with Wong and Au, frequently gambling together and winning excessive amount might portray the perception that Wong and Au were losing to them deliberately so as to pass benefits to Ivan and Ian in return for favour at work.

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A happy coincidence

Heidi was responsible for recruiting shop managers and sales assistants for her company. During the selection process, she realised that one of the candidates was her cousin. She saw it as a happy coincidence.
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Heidi was promoted recently to personnel manager in a garment retailing corporation.  Her company planned to expand by opening several new boutiques throughout Hong Kong.  Heidi and one of her subordinates were tasked with recruiting shop managers and sales assistants for these new stores.  During the recruitment interviews, Heidi discovered, to her surprise, that one of the candidates was her cousin.  Seeing it as a happy coincidence, she conducted the interview herself without disclosing their relationship to the company.  She believed she could uphold impartiality when carrying out her official duties and in her eyes her cousin’s performance was the best among the other candidates.  She gave very favourable comments on her cousin’s performance during the interview.

Case Analysis

Given that one of the candidates was Heidi’s relative, Heidi, responsible for conducting the recruitment interview, was in a conflict of interest situation.  Heidi should avoid the situation as far as possible and adhere to the company code of conduct in handling it, such as declaring their relationship to the company.

If Heidi failed to disclose such a conflict of interest, the company could not take appropriate measure to mitigate the risk arising from the conflict (e.g., deploying another officer with no conflict of interest to take up the interview) and even worse, giving rise to allegation of bias and unfairness, and putting the company into disrepute.  Moreover, such failure to declare the conflict as required would cast doubt on Heidi’s integrity.  Even if Heidi acted impartially and her relative was the best candidate, the conflict of interest could still lead to the perception of favouritism and unfairness to other candidates. 

If false document is involved (e.g. falsifying documents to cover up conflict involved), it may breach S.9(3) of the POBO.  Using fraudulent means to conceal conflicts during the recruitment exercise for personal gain or to benefit acquaintances may lead to criminal charges such as deception and fraud, and could breach the Prevention of Bribery Ordinance if bribery is involved.

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The unspoken rule

Gloria, a regional manager of a chain retail store, repeatedly demanded gifts from her subordinates for favorable treatment, believing it fostered friendly relationships without recognising the ethical issues.
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Gloria, a regional manager for a chain retail store, was responsible for overseeing daily operations and staff management across multiple branches.  Her duties included handling employee transfers, approving leaves, and recommending promotions.

Gigi, a sales associate, revealed that over the past two years, Gloria had repeatedly demanded gifts from her subordinates, including luxury handbags and jewellery.  Gloria implied that only those who provided gifts would be considered for desirable positions, extended leave, or promotions.  As a result, many employees, including Gigi, felt pressured to comply to avoid jeopardising their careers.  Gloria viewed this practice as a usual way to foster friendly relationships with her subordinates and did not anticipate any problem with accepting gifts from them.

Case Analysis

Gloria might contravene Section 9 of the Prevention of Bribery Ordinance (POBO) if she, without the permission of her employer, the retail store, solicited and accepted gifts from subordinates for abusing her official duties to favour some staff members when arranging deployment, leaves or promotions.  Subordinates who offered the gifts might also commit an offence.

According to Section 11 of the POBO, once an agreement to offer and accept a bribe is reached, both the offeror and acceptor of the bribe shall commit an offence even if the acceptor claims that he did not actually have the power, right or opportunity to do so, did not intend to do so, or did not in fact do so.  Hence, Gloria and the subordinates who offered the advantages might still breach the POBO even if Gloria did not in fact show favour to them in staff management and the purpose of the bribery had not been carried out.

It is important for supervisors and subordinates to maintain a positive working relationship.  However, supervisors must avoid blurring the lines between personal and official capacities by accepting gifts from subordinates.  This could make them feel obliged to return the favour and ultimately hinder their ability to fulfil necessary personnel management and supervisory responsibilities.  Gloria’s behaviour may attract criticism and dissatisfaction from other subordinates and colleagues, negatively impacting management effectiveness.  Additionally, it can undermine employee morale and create an undesirable culture.

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The opportunity cost

Frankie, a sneaker store manager, offered to reserve limited-edition sneakers for parallel goods trader Felix in exchange for a rebate.
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Frankie was a manager of a sneaker store for a well-known sports brand.  Recently, the brand released a highly anticipated limited-edition sneaker.  Only 1,000 pairs were produced worldwide, and Frankie’s store was only allocated two pairs per size for customers to purchase.

On launch day, fans and parallel goods traders flooded the store.  Felix, a regular parallel goods trader, informed Frankie that these sneakers could fetch up 8 times their retail price on the secondary market.  Tempted by the potential profit, Frankie began considering how to take advantage of this opportunity.

Despite the store’s policy which prohibited staff from reserving products for customers, Frankie proposed a deal to Felix.  Frankie offered to assist in reserving the limited-edition sneakers for Felix, and in return, Felix had to pay him a 30% cut of the resale profit as a rebate.  Felix gratefully accepted the offer.

Case Analysis

As an employee of the retail store, Frankie should always comply with the internal guidelines on product sale.  By taking this opportunity for personal gain, Frankie not only violated the internal guidelines but also breached the Prevention of Bribery Ordinance (POBO).  Frankie, as an agent, without the permission of the retail store, solicited and accepted rebates from Felix for reserving goods might violate Section 9 of the POBO.  Felix, as the offeror of the bribe, might also be guilty of the offence.

Retail staff should uphold integrity and perform their duties with high ethical standard.  Illegal behaviours ruin one’s career and create unfairness to other customers, ultimately damaging the company’s reputation.

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Integrity tips in everyday life - A friend in need? (Cantonese only)

A friend in need is a friend indeed. However, if it involves conflict of interest at work, will you remain neutral or take the risk to help a friend?
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短片對白文字版本     

分場一

時間: 日

地點: 街上

人物: 黃山怡(糖妹)(嘉賓主持)

糖妹:        朋友要求幫忙,很多時都不會拒絕。但若果在公事上有利益衝突,便必須十分小心。是次主角“肥仔添”,他有個從小一起玩的老朋友在監管他工作的政府部門做事。最近得知他需要一筆錢周轉,“肥仔添”想借錢幫朋友,但這樣做有沒有問題呢?

分場二

時間: 日

地點: 地盤工友休息站

人物:“肥仔添”(工人),工人甲,工人乙,工人丙,工人丁

(肥仔添與一眾工人玩牌耍樂)

肥仔添:    我開牌了,勝出!

三位工人: 你有否使詐?

肥仔添:    願賭服輸,快給錢。

(眾工友大啐一聲)

工人丁:    糟糕,這次真糟糕…

肥仔添:    甚麼事?你不見我在賭錢嗎?

工人丁:    剛收到建築署電話,一句鐘後有監工來巡查。

(肥仔添丟下手牌,眾工友慌忙執拾啤牌及桌上垃圾)

肥仔添:    快些動手弄妥當!

工人丁:    西翼那邊還未處理好呀!

肥仔添:    快手快腳,弄得多少就多少。

分場三

時間: 日

地點: 地盤工人休息處

人物: “肥仔添”(工人),“高佬全” (監工),工人甲

(工人趕緊開工執拾)

工人甲:    添哥,監工來了。

肥仔添:    你好。

高佬全:    咦…你不是“肥仔添”嗎?

肥仔添:    你是?

高佬全:    “高佬全”呀!你竟不記得。

肥仔添:    “高佬全”!小學時全班最高那個!三十年沒見了!

(二人熱情寒喧一番)

分場四

時間: 日

地點: 地盤

人物: “肥仔添”(工人),“高佬全” (監工)

(高佬全正拍攝監測地盤,添陪伴在側)

高佬全:    你還記得小時候的糗事?有次你把膠水放在何老師椅子,她起身時黏著整張椅子,整班同學哄堂大笑。

(肥仔添哈哈大笑)

肥仔添:    提到糗事,肯定是逃課去釣魚那次,你還有印象嗎?

高佬全:    當然記得,生呑蘇眉,弄得大家要到醫院洗胃。

(二人續走)

高佬全:    説開真的是,其實我未吃過真的蘇眉,遲些總要試試。

肥仔添:    噢!蘇眉,找天跟你一起吃過夠。

高佬全:    不錯呀…差點忘記驗查西翼那邊,現在去吧。

肥仔添:    吖…西翼…

高佬全:    甚麼事?

肥仔添:    沒有,都差不多收工了,不如下次再來。

高佬全:    我只是隨便看看,不致要多走一趟。

肥仔添:    (面有難色)但是…

高佬全:    但是甚麼?你不是有事情隱瞞。

肥仔添:    沒有,那裡呢?走罷!

(全電話響起)

高佬全:    等等,有電話。喂…知道!知道!

(高佬全掛斷電話)

高佬全:    真不好意思,我兒子發高燒,西翼那邊再約時間看。

肥仔添:    好!孩子要緊,那你快走。再約食飯。

(高佬全離去,添暗呼一口氣,抹一把汗)

分場五

時間: 夜

地點: 酒樓

人物: “肥仔添”(工人),“高佬全” (監工),酒樓部長

肥仔添:    這裡是我的飯堂。

部長:        添哥

肥仔添:    你好。

部長:        今天多少人?

肥仔添:    兩位。

部長:        喜歡吃些什麼?

肥仔添:    給我最好的蘇眉。

部長:        好!最好的蘇眉,立刻處理。

(席間,添、全二人正在吃飯)

高佬全:    蘇眉即是蘇眉,味道就是不同凡響。你真沒話說。

肥仔添:    怎樣?味道好過小學釣那條。

高佬全:    差很遠,沒得比!

肥仔添:    至少肯定吃完不會到急症室。

(二人哈哈大笑)

部長:        添哥,酒到。

肥仔添:    給倒上吧。

部長:        小菜還可以嗎?

高佬全:    好吃,太好了!

部長:        那麼多點來光顧吧。

肥仔添:    一定。

部長:        慢用

肥仔添:    謝謝。(將酒遞給全)來,飲!

高佬全:    唉…

肥仔添:    你沒事嘛?愁眉苦臉,孩子還未好嗎?

高佬全:    不是兒子問題。都是我的問題。我跟人玩“窩輪”,虧蝕嚴重,欠下一身債。

肥仔添:    差很多?

高佬全:    二十多萬塊!

肥仔添:    二十多萬塊…

(添拿起酒杯喝了一口,計上心頭)

肥仔添:    高佬全,一場兄弟,那二十萬我借給你。

高佬全:    我想這不大好。

(添挪着椅子靠近全)

肥仔添:    坦白講,我也有件事想你幫忙。

高佬全:    你說罷,幫得到的我一定幫。

肥仔添:    西翼那邊那個工程,我們一直訂不到政府要的物料,到現在也未開過工。

高佬全:    不是嘛?不跟合約時間完工很麻煩。我的工作就是監管你的工程。

肥仔添:    所以我想你幫忙,把進度報告弄好一點,待我訂到貨後馬上趕工,應該明年限定時間內前完成工程。

高佬全:    你要我做假報告?犯法的!

肥仔添:    高佬全,你可當作一時看漏眼。朋友就是你幫我,我幫你。那二十萬不用擔心。

(全怒拍桌子)

高佬全:    三十多年沒見,想不到你會變成這樣。一再見面,你就叫我幹這些東西。你已經不是我認識的肥仔添。我不用你幫!

分場六

時間: 日

地點: 街上

人物: 黃山怡(糖妹)(嘉賓主持)

糖妹:        朋友需要互相幫助,但也一定要走正途。在防止賄賂條例中,大家切記,借錢也是「利益」的一種。幸好身為公務員的“高佬全”堅持不跟朋友借錢,若果不是,這也許是令他前途盡毀的貪污陷阱。

Import Data

[EN] Integrity tips in everyday life - A friend in need? (Cantonese only) Link: https://www.youtube.com/watch?v=C5SDujnVfw8 Intro: A friend in need is a friend indeed. However, if it involves conflict of interest at work, will you remain neutral or take the risk to help a friend? Transcript: https://hkbedc.icac.hk/en/doc?id=29§ion=videos&content=content [ZH-HANT] 誠信生活知多D 第四集《糖衣陷阱》 Link: https://www.youtube.com/watch?v=C5SDujnVfw8 Intro: 朋友有難理應出手相助。但若果在公事上有利益衝突,你會保持中立,還是冒險幫朋友呢? Transcript: https://hkbedc.icac.hk/en/doc?id=29§ion=videos&content=content [ZH-HANS] 诚信生活知多D 第四集《糖衣陷阱》 Link: https://www.youtube.com/watch?v=C5SDujnVfw8 Intro: 朋友有难理应出手相助。但若果在公事上有利益冲突,你会保持中立,还是冒险帮朋友呢? Transcript: https://hkbedc.icac.hk/en/doc?id=29§ion=videos&content=content

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Integrity in everyday life - is it okay to give red packets? (Cantonese only)

Is it okay to give red packets to caretakers during the Lunar New Year?
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Transcript

分場一

時間: 日

地點: 街上

人物: 謝安琪(嘉賓主持)

謝安琪:    大家好,我是謝安琪!新年向保安員派利是鼓勵一下,表示一點心意,是中國人傳統習俗。不過你知不知道工作時候收利是(紅包),也要有規有矩。

分場二

時間: 日

地點: 經理室內

人物: 保安員小劉,保安員小陳,經理

小陳:       經理,我先去巡樓。

經理:        好!得了全年最佳員工獎,果然特別精神。

(小陳笑著作一敬禮手勢後離去)

小劉:        有多精神哩?

經理:        至少比你精神多哩。

小劉:        我加入公司比他早,不明白為何把獎給他。

經理:        你是比他早加入,但你工作表現卻不如他。

小劉:        不是吧,經理。住戶們不知多滿意我的服務!好像H樓的馬太太…

分場三

時間: 日

地點: 住宅大堂,經理室

人物: 保安員小劉,住戶馬太太,住戶張太太,經理

(小劉助拿著滿手東西的馬太太開門)

小劉:        馬太太,買了這麼多東西,很重啊,我幫你拿。

馬太太:    小劉你真好,服務真周到。最佳員工獎應該給你。

(升降機門打開,張太太步出)

小劉:       張太太。

張太太:    馬太太,早上好。

馬太太:    早上好。

小劉:        慢走。

馬太太:    謝謝你,小劉。

(鏡頭回到經理室)

小劉:        住戶對我都很滿意啊!

經理:        是嗎?事實好像不是這樣的啊。

(鏡頭再轉回住宅大堂,小劉當更,小劉替馬太太開門)

小劉:       馬太太,恭喜發財。

馬太太:    恭喜發財。

小劉:        龍馬精神。

馬太太:    噢!恭喜發財。差點忘了,給你利是啊!

小劉:        謝謝,謝謝。馬太太,你買了很多東西,很重啊,我幫你拿。

馬太太:    小劉你真好,謝謝你。服務真周到,最佳員工獎應該給你。

小劉:        那就好哩。

(升降機門打開,張太太步出)

張太太:    你好

馬太太:    你好…謝謝你,小劉,我自己拿上去就行。

小劉:       再見…(向張太太方向叫道)我來開門。張太太,恭喜發財。

張太太:    恭喜發財。

小劉:       萬事如意。

張太太:    萬事如意。麻煩借一借(讓開一下)。

小劉:        (心有不甘)新春時節,借甚麼啊,真不吉利!

(鏡頭轉到張太太兩手拿著東西回來,張太太敲門要求小劉開門,小劉即拿起電話筒佯裝忙碌)

張太太:    小劉,謝謝。

張太太:    幹嘛沒人開門?小劉,麻煩你。(路人助打開門)謝謝…

小劉:        (對著話筒)對…

張太太:    真是的,我一定要去管理公司投訴你。

(鏡頭回到經理室)

經理:        你有甚麼解釋?

小劉:        新年期間見面不給利是,的確有點不開心!拜年拿利是是習俗,很平常哩。

經理:        公司早已貼出告示,保安員可以在新年期間接受住戶利是,

不過不可以主動索取。不論有沒有利是,我們也要保持良好服務。

小劉:        不過我以前服務的公司沒有説不可以向人要利是。

經理:        其他公司的情況我不了解。不過最好是有規定,清清楚楚的通知住戶和員工。小劉,你看小陳,他沒有向住戶要利是,但他對所有住客都是一樣有禮。認真去做,你也可以拿獎。

(小劉點頭)

經理:        不過有投訴就要處理,要記錄在案。見到張太太,向她道歉吧!

小劉:        知道了。

分場四

時間: 日

地點: 街上

人物: 謝安琪(嘉賓主持)

謝安琪:    誠信生活至Okay,阿Kay提提你!大家在答謝保安員一年辛勞工作時,緊記要留意屋苑規定。至於收利是的,要先弄清楚公司規矩,那就可以收得開心又放心。

Import Data

[EN] Integrity in everyday life - is it okay to give red packets? (Cantonese only) Link: https://www.youtube.com/watch?v=vGWB5f9ShOY Intro: Is it okay to give red packets to caretakers during the Lunar New Year? Transcript: https://hkbedc.icac.hk/en/doc?id=20§ion=videos&content=content [ZH-HANT] 誠信生活至OKay - 利是篇 Link: https://www.youtube.com/watch?v=vGWB5f9ShOY Intro: 農曆新年期間,市民在大廈派「利是」給保安員有甚麼須注意呢? Transcript: https://hkbedc.icac.hk/en/doc?id=20§ion=videos&content=content [ZH-HANS] 诚信生活至OKay - 利是篇 Link: https://www.youtube.com/watch?v=vGWB5f9ShOY Intro: 农历新年期间,市民在大厦派「利是」给保安员有什么须注意呢? Transcript: https://hkbedc.icac.hk/en/doc?id=20§ion=videos&content=content

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