A happy coincidence

Heidi was responsible for recruiting shop managers and sales assistants for her company. During the selection process, she realised that one of the candidates was her cousin. She saw it as a happy coincidence.
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A happy coincidence
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Heidi was promoted recently to personnel manager in a garment retailing corporation.  Her company planned to expand by opening several new boutiques throughout Hong Kong.  Heidi and one of her subordinates were tasked with recruiting shop managers and sales assistants for these new stores.  During the recruitment interviews, Heidi discovered, to her surprise, that one of the candidates was her cousin.  Seeing it as a happy coincidence, she conducted the interview herself without disclosing their relationship to the company.  She believed she could uphold impartiality when carrying out her official duties and in her eyes her cousin’s performance was the best among the other candidates.  She gave very favourable comments on her cousin’s performance during the interview.

Case Analysis

Given that one of the candidates was Heidi’s relative, Heidi, responsible for conducting the recruitment interview, was in a conflict of interest situation.  Heidi should avoid the situation as far as possible and adhere to the company code of conduct in handling it, such as declaring their relationship to the company.

If Heidi failed to disclose such a conflict of interest, the company could not take appropriate measure to mitigate the risk arising from the conflict (e.g., deploying another officer with no conflict of interest to take up the interview) and even worse, giving rise to allegation of bias and unfairness, and putting the company into disrepute.  Moreover, such failure to declare the conflict as required would cast doubt on Heidi’s integrity.  Even if Heidi acted impartially and her relative was the best candidate, the conflict of interest could still lead to the perception of favouritism and unfairness to other candidates. 

If false document is involved (e.g. falsifying documents to cover up conflict involved), it may breach S.9(3) of the POBO.  Using fraudulent means to conceal conflicts during the recruitment exercise for personal gain or to benefit acquaintances may lead to criminal charges such as deception and fraud, and could breach the Prevention of Bribery Ordinance if bribery is involved.

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Good relations with complications

Janice was tasked to set up a consignment corner in a hotel for a travel agency. She called her brother-in-law to enquire whether his travel agency would be interested.
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Good relations with complications
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Given the increasing demand of the hotel guests for local tour services, the hotel’s senior management decided to set up a consignment corner for a travel agency to deal with these requests. Janice, the hotel’s Marketing Manager, was assigned to the task.

It seemed only natural, therefore, for Janice to call Tommy, her brother-in-law, to enquire whether the travel agency he worked for would be interested.

In the midst of a recession, the performance of Tommy’s company had already been discouraging.

Hence, the pressure on Tommy, the Business Development Manager, to find a solution was intensified.  The prospect of winning the consignment corner came as a huge relief to Tommy.  He explained that this would save his career and urged Janice to grant the consignment contract to his travel agency. Believing that Tommy’s agency was as good as any other agencies and no one would discover their relationship, Janice made her decision easily.

A month later, as a token of gratitude, Tommy presented Janice a tour package to Hawaii as her birthday present.

Case Analysis

Considering the close relationship with her brother-in-law, Janice should have observed her company’s internal guidelines on declaration of conflict of interest and refrained from being involved in the granting of contract. Conflict of interest situations such as this, if not dealt with properly, may easily lead to corruption.

Under the Prevention of Bribery Ordinance (POBO), a tour package is an advantage. Janice might breach the POBO if she, without the permission of the hotel, accepted the tour package as a reward for granting the contract to Tommy’s agency.  In that case, Tommy might also breach the POBO for offering of bribe.

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From small gifts to blatant bribe

Leo, a head chef, was busy with sourcing food suppliers for the hotel’s recent promotional event. His old classmate, a food supplier, offered a ‘tempting deal’ in return for his help.
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From small gifts to blatant bribe
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Leo, the head chef of a Chinese restaurant in a renowned hotel, was responsible for food purchasing.  During an alumni reunion, he met an old classmate, Louis, who was now a food supplier of various food stalls and restaurants.  Following the reunion, Louis sent Leo hampers and gifts during festive occasions and expressed interest in becoming a food supplier for Leo’s hotel.

Not long after, Leo’s hotel planned to host a “gourmet food festival” as part of a promotional campaign to boost business.  Knowing that Leo was sourcing suppliers to secure the best prices with good quality, Louis contacted Leo for more details.  Eager to win the contract, Louis asked Leo to provide him with the price quotations submitted by other suppliers so that he could beat the competitors with lower price.  Louis promised to deposit 10% of the contract sum as a rebate into Leo’s personal account for Leo’s assistance.  Faced with financial difficulties due to recent stock market losses, Leo eventually agreed to help Louis.  Leo suggested transferring the rebate to his wife’s account to conceal their corrupt dealing.

Case Analysis

Leo is regarded as an agent of the hotel.  Without the hotel’s permission, he accepted a rebate from Louis for abusing his official capacity to disclose other bidders’ information to the latter.  Leo might breach Section 9 of the Prevention of Bribery Ordinance (POBO) while Louis might also commit the offence by offering a bribe.  Accepting bribes, whether directly or indirectly through a third party, is against the law.  If the purpose of offering the advantage is to induce the agent to do an act in relation to his principal’s business, both the offeror and the recipient would commit an offence under the POBO.  Bidders’ or clients’ information is valuable to the hotel and staff members should strictly follow the guidelines laid down by the hotel for protecting confidential information.

On the other hand, hampers and gifts are advantages.  According to Section 19 of the POBO, custom or trade practice cannot constitute a defence.  If these gifts were offered to Leo with a corrupt motive, both Leo and Louis might commit a bribery offence, even if they were offered during festive occasions. Even if no corruption was involved, Leo should follow the hotel’s code of conduct regarding the acceptance of advantages to avoid conflict of interest.  He should be particularly cautious of the sweetening process initiated by Louis’ offer of gifts.  Accepting frequent gifts and favours will put the recipient in an obligatory position to reciprocate, compromising one’s objectivity in carrying out official duties and potentially leading to corruption.

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Gain from authority

Emma, who was responsible for procurement, intentionally concealed her marital relationship with Eric in declaration documents to the company during the tendering exercise and even helped him secure the contract.
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Gain from authority
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Emma headed the procurement department for a large chain restaurant and was responsible for purchasing kitchen equipment and supplies for various branches.  Emma’s husband, Eric, owned a kitchen equipment trading company.

Recently, the restaurant decided to replace a batch of kitchen equipment.  This provided a good business opportunity for Eric’s company.  Emma invited Eric to submit a bid for the tendering exercise and decided to leverage her authority in the procurement department to help him secure the contract.  During the tender evaluation, Emma deliberately altered other suppliers' quotations, intentionally inflating their prices to ensure Eric’s company could obtain the contract with the lowest bid.  As a result, Eric’s company was awarded with multiple procurement contracts.  Throughout this process, Emma never disclosed her marital relationship with Eric in declaration documents to the restaurant.

Case Analysis

According to Section 9(3) of the Prevention of Bribery Ordinance (POBO), any agent who uses false, erroneous or defective receipts, accounts or other documents with an intent to deceive his principal shall be guilty of an offence.  Emma intentionally concealed her conflict of interest and did not disclose her marital relationship with Eric in declaration documents.  She also deliberately altered the quotation documents submitted by other bidders, which contained false information to deceive the restaurant in awarding the contracts to her husband.  Emma might contravene Section 9(3) of the POBO or other criminal offences such as fraud and false accounting, and her husband might also be guilty of conspiracy to defraud.

Additionally, Emma invited her husband to submit bid for the tendering exercise, placing herself in a conflict of interest situation.  This would make it difficult for Emma to perform her duties impartially and may even lead to suspicions of corruption.   Employees should strive to avoid conflict of interest as far as possible and make timely declarations strictly adhering to internal guidelines.

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Friendship goes first

Xenia, who worked for a travel agent, tried to help her friend, an airline sales representative, to secure business orders by marking up the air-ticket prices quoted by other airlines.
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Friendship goes first
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Xenia was a staff member of the ticketing department of a travel agent.  Her close friend, Xaviera, worked in the sales department of an airline company.  Knowing that Xaviera was new and facing tremendous pressure to meet sales target, Xenia always encouraged her customers to purchase air tickets from Xaviera’s airline.

One day after Xaviera received a warning letter about her poor sales performance, she felt distressed and sought comfort from Xenia.  While supporting Xaviera, Xenia received a phone call from an insurance company requesting 50 air tickets for a corporate trip to a convention in Europe.   Xenia knew this would be a good opportunity to help Xaviera out of her predicament.  To secure the business, Xenia marked up prices from competing airlines when making quotations to the insurance company, steering the company toward Xaviera’s airline. As a result of the misleading pricing information provided by Xenia, the insurance company chose to book the tickets with Xaviera’s company.

Case Analysis

Although Xenia and Xaviera were good friends, their relationship conflicted with the company’s interest, placing Xenia in a conflict of interest situation.  She prioritised her personal relationship over professional integrity.  By recklessly marking up the prices of other airlines to aid the sales of Xaviera’s tickets, Xenia acted unfairly toward those airlines and jeopardised the credibility of her company.  If the truth was discovered, it may also lead to complaints from the airlines and clients.  Employees should avoid conflict of interest as far as possible and make timely declarations, strictly adhering to internal guidelines.  Otherwise, they may violate the company’s code of conduct or internal guidelines.

Xenia might commit fraud under Section 16A of the Theft Ordinance by overstating the prices offered by other airlines when submitting quotation to the client.  If Xenia, without the permission of her travel agent, abused her position to favour Xaviera while accepting advantages, she might also be liable under the Prevention of Bribery Ordinance.  On the other hand, by deceiving her client with inaccurate information, Xenia breached the trust her company and her client placed on her.  As an employee of the travel agent, Xenia should diligently fulfil her duties and exercise discretion fairly and transparently. 

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Under-the-table

Sally, a procurement officer at an airline, intentionally concealed her friendship with Susan, the owner of a cleaning service company, to help her secure contracts and suggested inflating service fees for personal gain.
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Sally worked in the procurement department of an airline company and was responsible for procuring cabin cleaning services.  Her high school friend, Susan, owned a cleaning service company that was struggling financially.  Upon learning about Susan's difficulties, Sally proactively offered to help her secure cleaning service contracts with the airline.  Sally even suggested that Susan could slightly inflate the service fees and share the excess with her as a reward for her assistance in obtaining the contracts.

According to the procurement regulations of the airline company, procurement staff members must declare any conflicts of interest with contractors.  Putting her own interest before the company, Sally decided to conceal her relationship with Susan and assist her in obtaining the procurement contract.  When submitting the conflict of interest declaration form, Sally falsely claimed she had no conflict of interest in the procurement process.

Case Analysis

Sally, a purchasing staff member of an airline company, made use of her office to ask the supplier to inflate the service fee and accepted advantages from the supplier as a reward for assisting the latter in obtaining the cleaning service contract without obtaining the approval of the airline company.  Both Sally and Susan might violate Section 9 of the Prevention of Bribery Ordinance (POBO).

By inviting Susan to submit a bid for the tendering exercise, Sally found herself in a conflict of interest situation.  Sally intentionally concealed the conflict of interest and made false statements on the conflict of interest declaration form to deceive her company, which might also commit Section 9(3) of the POBO or other fraudulent offences.  If fraudulent acts are involved to conceal conflicts for personal gain or to benefit acquaintances, it may lead to other criminal offences such as deception, fraud, false accounting, etc.

Employees must adhere to the company’s guidelines and procedures when conducting procurement and tendering exercises, including the guidelines on handling conflicts of interest.  Employees should avoid conflict of interest as far as possible and make timely declaration strictly following the internal guidelines.  Otherwise, they may violate the company’s code of conduct or internal policies.

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Plan falls through

The proprietor of a forwarding company offered advantages to Patrick, a freight manager of an airfreight company, for securing cargo space during peak seasons. However, a strike broke out before Patrick took action.
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Patrick, a freight manager of an airfreight company, was responsible for handling freight reservations made by forwarding companies. He became closely acquainted with Paul, the proprietor of a forwarding company.  Paul often treated Patrick to dinners at luxurious restaurants and they sometimes spent weekends playing golf together.  Because of their close relationship, Paul was confident he could always rely on Patrick for sufficient cargo space.

About a month before the Easter holiday, Paul invited Patrick to a golf trip and covered all the expenses to win him over.  During the trip, Paul casually mentioned that he had received many forwarding orders to transport goods to Europe and expected Patrick’s “usual support” regarding allocation of cargo space.  He also hinted that he would not take Patrick’s assistance for granted and would reciprocate with a 5% rebate on the freight charges.

However, shortly after the golf trip, a labour strike occurred at several airports in Europe, and Patrick’s boss took charge of the company’s contingency plan for cargo allocation.  As a result, Patrick was unable to assist Paul.

Case Analysis

Rebates are considered advantages under the Prevention of Bribery Ordinance (POBO).  Patrick might breach Section 9 of the POBO since he accepted advantages from Paul, i.e. free golf trip and the 5% rebate of the freight charges, without obtaining permission from his principal, i.e. the airfreight company, as an inducement for reserving extra cargo space for Paul.  Paul might also breach the POBO as the offeror of the bribe.

Even though Patrick could not allocate the cargo space to Paul, the corruption offence was still pursuable under the law.  According to Section 11 of the POBO, once an agreement to offer and accept a bribe is reached, both the offeror and acceptor of the bribe shall commit an offence even if the acceptor claims that he did not actually carry out the act as agreed.

Although “entertainment” is not an “advantage” under the POBO, it can be a “sweetener” in a corrupt dealing.  Therefore, Patrick should adhere to the company’s code of conduct regarding the acceptance of entertainment from business clients.  He should also decline invitations to meals or entertainment that are excessive in nature or frequency while conducting official duties to avoid any conflict of interest.

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Fraud in procurement of medical equipment

Dr M, the Chief of Service of the Paediatric Department of a public hospital, asked David, the Department Operations Manager, to mark up the quotations of other companies so that he could secure the contract of the medical equipment to his girlfriend’s company.
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Fraud in procurement of medical equipment
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Dr M, the Chief of Service of the Paediatric Department of a public hospital, has the approving authority for purchases not exceeding $100,000. His girlfriend Phoebe is a sales manager of a large medical equipment company.

Recently, David, the Department Operations Manager, recommended a replacement of a medical equipment and the sourcing was in progress. As Dr M knew that Phoebe was being pressured by her boss to secure more business for the company, he offered to help her.  After going through the quotations obtained by David, Dr M found that the price quoted by Phoebe was not the lowest.  He thus asked David to mark up the quotations of other companies so that he could secure the contract of the medical equipment to Phoebe’s company.   In order to please Dr M, David agreed to the proposal.

Case Analysis

David would violate Section 9(3) of the Prevention of Bribery Ordinance for manipulating quotation breakdown to deceive his employer i.e. the Hospital Authority (HA).  Dr M, who instructed David to take part in the fictitious quotation plot might also be charged with an offence of conspiracy to defraud.

Dr M might face disciplinary action taken by the Medical Council of Hong Kong and his fitness to practise might be questioned.

At the same time, the HA would also take follow-up action against Dr M and David who might breach the HA’s code of conduct which requires the procurement of goods to be the best value for money in terms of price, quality, delivery time and service.

Also, Dr M should, as far as possible, avoid any actual and perceived conflict of interest. When a situation of conflict of interest cannot be avoided, he should as soon as possible declare all relevant details of such situation to his organisation, i.e. his relationship with the sales manager of the potential supplier.

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Corruption in the assessment of medicine

The CEO of a pharmaceutical company offered company shares to Dr A for his assistance in writing a favorable report for a new drug…
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Dr A was a consultant of the Clinical Oncology Department in a public hospital.  His assessments of the effectiveness of medicines had a great impact on the clinical value as well as the future market value of the medicines.  Dr A attended the annual dinner of a pharmaceutical company on behalf of the hospital and met Terry, the CEO of the company.

They maintained close ties after the dinner and Terry always treated Dr A lavishly.  Lately, Terry invited Dr A to a dinner at a private club and he mentioned to Dr A that his company had recently developed a new antitumor drug, and the assessment of the effectiveness of the drug happened to be conducted by Dr A’s team.  Knowing that Dr A was responsible for the final assessment report of the drug, Terry requested Dr A to give a favourable  assessment result in the report.  Terry suggested to offer his company’s shares to Dr A in return.  Dr A found this an attractive offer as he had been planning to retire in five years.

Case Analysis

Dr A was a public servant as he is employed by a public hospital under the Hospital Authority. Terry had breached Section 4 of the Prevention of Bribery Ordinance (POBO) for offering Dr A an advantage, in the form of company shares as a return for Dr A’s favourable assessment result in the report . Dr A would also breach the POBO if he accepted the advantage without the permission from the Hospital Authority.

Although entertainment does not fall within the definition of advantage under the POBO, public servants should avoid accepting any lavish, unreasonably generous or frequent entertainment, as it may put them in an obligatory position in the discharge of official duties and compromise their impartiality or judgement.

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False accounting

Mike was the voluntary auditor of the parent-teacher-association (PTA) of his son’s school. Considering his son’s academic and behavioural problems at school, Mike was hesitant to report the suspected fraud related to the school accounts…
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False accounting
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Mike, a certified public accountant, was the voluntary treasurer of the parent-teacher-association (PTA) of the private school which his son attended.  Though the PTA had an annual expenditure budget and raised substantial funds each year, no formal accounting reports had been made by the school.  The new PTA Chairman thought it was time to clarify the current financial position of the association and asked Mike for assistance.

When going through the accounting records, Mike discovered several red flags: the actual expenditures were inconsistent with the approved budget; the cash balance fluctuated without explanation; and the cash inflows from fund-raising events did not match with the accounting records.

Mike then approached the school secretary, who looked after the PTA’s accounts, for clarification.  However, the school secretary repeatedly gave vague and evasive responses. As Mike did not have access to the school’s accounts and lacked important information to determine the cause of the problems, he suspected that a fraud might be involved. Meanwhile, the school principal had recently indicated concerns on the academic performance and constant school behavioural problems of Mike’s son.

Mike was uncertain if he had any professional obligations as a voluntary treasurer in the PTA.  He was also worried whether reporting the suspected fraud would cause the school any trouble and affect his son’s interests in school. What should Mike do?   

Case Analysis

The school secretary might have committed an offence under Section 9(3) of the Prevention of Bribery Ordinance (POBO) if he had submitted false documents, i.e. false PTA accounting records, to deceive his principal, i.e. the school.     

Though being a voluntary treasurer, Mike still has professional obligations to the PTA.  Mike should bring the issue to the attention of the PTA or consider reporting the suspected fraud to the school or law enforcement authorities. He should also avoid involve in any acts that might call his integrity and professionalism into question. He must take into account his own views on ethics and legality and offer advice to the PTA if there were better alternatives.  

As a professional accountant serving as a volunteer, Mike should always observe the Code of Ethics of Professional Accountants and comply with the fundamental principles of integrity, objectivity, professional competence and due care and avoid any conflict of interest. 

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