Lacking a clear company policy

Mr. Chung had established a toy manufacturing enterprise in the Mainland in partnership with his friends. He solicited rebate from a Mainland supplier as a reward for placing purchase orders…
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Mr. Chung had established a toy manufacturing enterprise in the Mainland in partnership with his friends. Holding 10% of the shares, he was mainly responsible for supervising the manufacturing process. Since Chung had the authority to purchase materials for the company, he hinted to a Mainland supplier that he expected a rebate equivalent to 5% of the transaction amount as a reward for placing purchase orders. When the incident was exposed, the ICAC found that none of the shareholders in the enterprise had any knowledge of Chung’s acceptance of advantages. Besides, the company did not establish any clear policies on such acceptance of advantage either for its shareholders or staff. It was revealed that Chung had accepted a total of $50,000 over a period of eight months. Chung was sentenced to imprisonment for committing a bribery offence.

Case Analysis

In Hong Kong, according to the Prevention of Bribery Ordinance (POBO), it is an offence for any agent (generally the employee), without the permission of his principal (generally the employer), to solicit or accept an advantage as a reward for doing an act on relation to his principal’s business. Moreover, if any part of the bribery act takes place in Hong Kong, it shall still be an offence under the POBO. Although Chung was one of the shareholders of the enterprise, he was still an agent as defined by the law. He therefore must seek approval from the company before accepting any advantages.

Business organisations should take the initiative to govern the acceptance of advantages by all levels of staff (including directors) in relation to company businesses. The company should state clearly amounts of advantage that the staff are permitted to accept, and conditions of such acceptance. The policy should also list out the declaration procedures and enquiry channels for staff compliance.

Moreover, the company should establish detailed procurement procedures in order to ensure that the products purchased are of good quality and to prevent staff from abusing their authority or engaging in corrupt practices in the purchasing process. Staff should be reminded constantly of the importance of selecting suppliers in a fair and impartial manner.

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Awarding subcontracting orders for monetary rewards

Production manager Mr. Wong was deployed to oversee the whole mechanical production process in the mainland and award production order to suitable factories. Two manufacturers offered him kickback for placing more production orders.
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A mechanical engineering company in Hong Kong had operated a factory in the Mainland.  Its production manager Mr. Wong was deployed to oversee the Mainland mechanical production process. Mr. Wong had worked in the company for eight years and won the praise and trust from his boss. Since some of the production procedures were subcontracted to other local manufacturers, Mr. Wong was also responsible for sourcing suitable factories and awarding the production orders. As such, Mr. Wong got acquainted with many other manufacturers, and was frequently invited to social activities after work. Two of them suggested offering him a kickback as a reward for placing more production orders and they would inflate the price of the orders to compensate the extra cost, i.e. the kickback to Mr. Wong. Succumbing to the temptations of monetary rewards, Mr. Wong accepted RMB575,000 in bribes and then deposited the bribe money into his bank account in Hong Kong

Would Mr Wong breach any laws? How could companies avoid such malpractices from happening?

Case Analysis

Under Section 9 of the Prevention of Bribery Ordinance (POBO), it would be an offence for Mr Wong (an employee), without the approval of his employer, to accept advantages (i.e. RMB575,000 illegal kickback from the two manufacturers) for placing more production orders with the two manufacturers.  The offeror of the bribe would also be guilty of the offence.  It shall be an offence under POBO if any act of bribery (includes promising, agreeing, soliciting or accepting advantages without permission) takes place in Hong Kong. By depositing the bribe money back into the bank account in Hong Kong, Mr. Wong might still violate the POBO.

Mr Wong’s close relationship with the manufacturers had affected his objectivity when discharging his official duties.  Though entertainment is an acceptable form of business behaviour, many past cases have shown that small favours such as free meals and small gifts etc. always breed corruption. It is therefore important for business manager to remind their staff of the need to handle their relationships with care, and to avoid accepting excessively frequent or lavish entertainment from them.

Furthermore, business organisations should also establish clear policies on acceptance of advantage and declaration of conflicts of interest, and inform their suppliers or subcontractors of such policies. In the event that staff have violated the law or company policies, prompt action should be taken to report the case immediately.

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False accounting

Ray, the owner of a forwarding company, invited a shipping clerk of a manufacturer, to set up a partnership with him by making false accounting records in order to conceal the marked up shipment cost.
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Cherry was a shipping clerk of Silky Way Ltd (SWL), a manufacturer of silk blouses for export to overseas buyers.  SWL had factories in Hong Kong, Guangzhou and Fuzhou.

Cherry was on good terms with Ray, proprietor of All-The-Way Forwarding Company which handled more than 80%of the shipment for SWL. All-The-Way had been making a handsome profit all along and Ray felt that this was partly due to Cherry who smoothed out whatever hiccups there might be in the freight arrangement.

When Christmas was near, he asked Cherry out for dinner.  Over dessert, Ray presented Cherry with an expensive watch.  Cherry was surprised but pleased.

Ray then went on to talk about his plans for the coming year.  He told Cherry he would like to set up a partnership with Cherry.  Noting that Cherry was in a puzzle, Ray elaborated.

“I always feel that the practice within the freight forwarding business of charging shipments of Chinese products a lower rate unreasonable.  I am going to equalise all charges for all shipments despite the fact that some goods are manufactured in China.  Your boss need not know the change or else he might turn to other forwarding companies. You just help me in handling the documents and you can get your share.  Nobody will raise any queries if you are in charge.  They all trust you.”

When Cherry was too surprised to answer, Ray went on, “It would not be difficult at all to make alterations in the computer database.  With the printouts, you can proceed to work on the invoices and accounts easily.”

Cherry did not know what to say.  It seemed to be a tempting proposal but to do so would be cheating SWL.  While she was hesitating, Ray prodded again.  “You deserve more than what you are getting now at SWL. With all the time and energy that you are putting in at the office, you are grossly underpaid.  You have to look after your own interest too.  SWL is already running a flourishing business.”

Case Analysis

In the above case, Cherry was an employee of the manufacturer i.e. an agent under Section 9 of the Prevention of Bribery Ordinance (POBO), while the manufacturer was her principal. 

According to Section 2 of the POBO, advantage means any gift, loan, fee, reward or commission, employment, contract, service, favour, payment, release or discharge of loan or liability, etc. 

Under Section 9(1) of the Prevention of Bribery Ordinance (POBO), it was an offence for Cherry (an employee), without the approval of her employer, to accept advantages (i.e. the expensive watch and other monetary rewards) for making false accounting records to conceal the marked up shipment cost.   Ray might also violate Section 9(2) of the POBO for offering bribes. 

Furthermore, Cherry might breach Section 9(3) of the POBO by intentionally using false documents to deceive and mislead her principal, i.e. the manufacturer.

Ray and Cherry, who conspired to provide false information to mislead the manufacturer, might also commit offences of false accounting and deception.

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Misuse of an e-mail system

A sales manager of a web design company was moonlighting at a rival company. He diverted the clients’ business e-mails of his company to the secret employer and received commission on every contract he secured for the latter.
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A sales manager of a web design company was moonlighting at a rival company.   To get more business in this competitive sector, the rival company offered the sales manager 6% commission on every contract he secured for them. During his day job at the web design company, the sales manager communicated with clients by e-mails, and it was easy for him to retrieve the clients’ business information that came with the e-mails he received.   He made use of the convenience provided by the system and diverted the e-mails to his secret employer.   He conducted six of these illicit transmissions within four months, and he also dishonestly secured contracts for the rival company by deceiving two clients into believing that his primary employer had an agency agreement with its rival.

Case Analysis

Commission is a kind of advantage under the Prevention of Bribery Ordinance (POBO).  The sales manager might have breached Section 9 of the POBO for accepting the commission as a reward for him to divulge company’s emails or information to the rival company. The offeror of the advantage might also breach the same law.

Management may take system security for granted, but this kind of oversight can prove costly – business may be diverted to competitors and security controls bypassed with just a few keystrokes.

The web design company should have adopted the necessary safeguards to ensure that the digital information was stored safely and under the control of authorised personnel. Proper audit trail should be maintained to detect and deter fraudulent practices.   Professional consultants can also be hired to review and enhance IT security on a regular basis.  Where these are not done, criminals can carry out acts which may not leave any trace, for example by abusing e-mails to commit crimes.

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Offering contract for private gain

Alexander, the Manager of Planning in a real estate development firm, was tempted to offer the firm’s environmental research contract to his friend in return for a “favour”.
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Alexander was Manager of Planning in a real estate development firm and was responsible for recommending a contractor to conduct an environmental study.  He was considering Gamble, a small firm which had done outstanding work for the firm in the past.  Roy, a friend and representative of another larger environmental research firm, approached Alexander on the matter over a lunch appointment.  Alexander clearly stated that Gamble would possibly get the contract because of its satisfactory past performance, whereas Roy’s firm had a dozen other contracts to keep them busy.

Roy seemed disappointed but Alexander was glad when conversation turned to other topics.  Roy asked Alexander about the progress of his emigration plan.  In fact, Alexander’s wife, Zoe, had already gone to Canada with two sons to settle down first while Alexander would work a few more years in Hong Kong before joining them.  Roy mentioned casually that he had connections in Toronto and could help Alexander place his sons into the best local school though it might take some doing.  The school enjoyed a reputation for good results and easy access to the University of Toronto.  Alexander understood what Roy really meant.  He desperately wanted to make a head-start for his children and pave a smooth path for them.

Would Alexander commit any offence if he recommended Roy’s company in return for Roy’s help for his sons? What factors should Alexander consider when making the decision?

Case Analysis

It would be an offence of Section 9 of the Prevention of Bribery Ordinance (POBO) if Alexander, as an employee of the real estate development firm, without the approval from his employer, accepted advantages from Roy (i.e. Roy’s assistance in placing Alexander’s two sons into the best local school in Toronto) as a reward for helping Roy’s firm to get the business contract of environmental study.  Roy would also violate POBO for offering bribes.

Also, Alexander might violate his company’s code of conduct if he did not disclose his relationship with Roy to the management when there was conflict of interest. 

Apart from the aspects of compliance and company code of conduct, Alexander may also consider the following factors when identifying viable alternatives and choosing the best course of action:

  1. Does it correspond with his self-values such as honesty, compassion and responsibility?
  2. Can he disclose his decision to others openly and honestly without misgivings?

The ETHICS PLUS ethical decision making model might be helpful for him in solving the dilemma.

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Acceptance of advantages without separating public from private interests

An estate agent helped his cousin to buy some commercial units at a discounted price. In return, the cousin gave him a handsome amount of tea money.
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Gordon was an estate agent in an estate agency.  Mr Yu, a client, commissioned Gordon to sell four commercial units, specifying a minimum average price of $20,000 per square foot. As Gordon knew his cousin Johnny planned to invest in commercial buildings in that district, he recommended Mr Yu’s units and sold two of them to Johnny at around $18,000 per square foot. To thank Gordon, Johnny offered him “tea money” of $150,000. Gordon then found another buyer, Mr Pau, for the remaining two units, asking $24,000 per square foot in order to fulfil Mr Yu’s price instructions. After several negotiations, the transaction was concluded at $22,000 per square foot. Although Gordon succeeded in selling Mr Yu’s units at an average price of $20,000 per square foot, Mr Yu suspected that Gordon had favoured Johnny and corruption was involved. He therefore reported the case to the ICAC. Gordon argued in court that the transaction had been concluded according to Mr Yu’s wishes and neither the estate agency nor Mr Yu had suffered any loss. However, the estate agency employing Gordon had stipulated that no agent was allowed to accept any private advantage from clients. The seller Mr Yu was also dissatisfied with Gordon’s behaviour.

Case Analysis

Under Section 9 of the Prevention of Bribery Ordinance (POBO), it is an offence for any agent, without the approval of his principal, to solicit or accept an advantage as a reward for or an inducement to perform an act in relation to his principal’s interest or business.

Gordon privately accepted a reward of $150,000 from his relative Johnny without the permission of his principals (namely the estate agency and Mr Yu). Hence, he might commit the offence of accepting a bribe under Section 9 of the POBO. Johnny might also commit an offence by offering a bribe.

Gordon and Johnny were relatives. Gordon should have declared this conflict of interest to the estate agency and Mr Yu.

When handling a transaction involving a relative and a client, Gordon should have remained neutral. Instead, he favoured his relative, resulting in loss to both Mr Yu and Mr Pau, the other buyer. Although Mr Yu had set a minimum average transaction price per square foot, Gordon should have tried to obtain the best possible price for the seller according to market conditions. Mr Pau had to acquire units at a higher price because of Gordon’s corrupt act.

Gordon’s behavior might also violate the Code of Ethics of the Estate Agents Authority which states clearly that estate agents or sales persons shall refrain from activities during the practice which may infringe the law. They shall provide services to clients with honesty, fidelity and integrity and protect and promote the interest of their clients, carry out the instruction of their clients in accordance with the estate agency agreement and act in an impartial and just manner to all parties involved in the transaction. Furthermore, any conflict of interest in relation to the property shall be disclosed to their clients that they are so acting.

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The marketing game

William, a ticketing officer of a travel agent, took advantage of high demand for discounted air tickets by offering priority access to select customers for bribes, while recommending others to higher-priced options.
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Summer holiday was a peak season for travelling.  There was a high demand for air tickets, especially the discounted offers with limited supply.

William, a ticketing officer of a travel agent, was inundated with inquiries about discounted air tickets.  Because of the high demand for discounted air tickets, William saw it as a good opportunity to make up for his recent credit card payment.  William secretly contacted several regular customers, informing them about the upcoming special offers.  He implied rewarding him would grant them priority access to these limited discounted tickets.  Without much deliberation, several customers agreed to pay William $500 as a reward and successfully purchased the discounted tickets.  For other customers, William recommended high-fare tickets so that he could reserve low-fare tickets to the regular customers.

Case Analysis

William, as a ticketing officer of a travel agent, without obtaining permission from his employer, solicited and accepted advantages from customers for prioritising the sale of discounted tickets to them.  Both William and the clients who offered the advantages might contravene Section 9 of the Prevention of Bribery Ordinance (POBO).

Employees of travel agents should always handle customer requests impartially.  William disclosed the upcoming special offers of air tickets to several regular customers while intentionally recommending high-fare tickets to others.  Such an act breached professional integrity and negatively impacted the reputation of the travel agent.  If employees accept advantages to provide preferential treatment, it creates dissatisfaction or complaints from other customers and constitutes a violation of the POBO.

On the other hand, William should exercise prudent financial management and avoid risking his position due to debt, as this could lead to criminal offences. William’s illegal acts could be attributed to his poor financial management, which made him susceptible to financial temptations.  Ultimately, he resorted to taking risks to alleviate his financial burdens.  Employees should always exercise financial prudence to prevent falling into corruption traps.

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A gift for a favour

As Lunar New Year approached, a tour guide Vincent bribed his travel agent's manager, Victor, with expensive gifts in hopes of securing high-spending tour groups for greater tips.
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As the Lunar New Year approached, Vincent, an experienced tour guide, expected many inbound tour groups would come and regarded this as a golden opportunity to earn tips from high-spending tourists.  Determined to maximise his earnings, he sought every opportunity to guide more tours.

Vincent carefully selected expensive dried seafood as a Lunar New Year gift for Victor, his travel agent’s manager.  He hoped Victor would give him preferential treatment and assign him to lead the high-spending customers when arranging tour groups so that he could earn more tips.

Recognising Vincent’s dedication and experience, Victor believed Vincent was the ideal person to guide these high-spending tours.  Moreover, he considered gifting during festive occasions was a normal social etiquette, so he did not see any issue with accepting Vincent’s gift.  However, Victor reminded Vincent that their conversation should be kept secret to avoid potential criticism.

Case Analysis

Dried seafood is an advantage under the Prevention of Bribery Ordinance (POBO).  If Victor, without obtaining the permission of his travel agent, accepted the gift from Vincent in exchange for preferential treatment in arranging the tour roster, Victor and Vincent might breach Section 9 of the POBO.  Even if Victor believed that Vincent was capable of leading high-spending tour groups and that acceptance of gift from Vincent would not influence his decision regarding the tour roster, it is no defence for Victor to accept the advantage. 

Additionally, according to Section 19 of the POBO, trade custom or practice does not constitute a defence for the offeror and the acceptor of an illegal advantage.  Although the gift were given to Victor during a festive occasion, this was not a defence in court.  The court would only consider whether Victor obtained approval from his employer.

As a manager, Victor should refrain from accepting advantages from subordinates to avoid any perception of bias and to ensure he can carry out his supervisory duties impartially.

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The wise choice

York, a handbag shop owner, bribed tourist guide Yvette to recommend his store to her travel agent for shop registration.
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York, the owner of a handbag shop, noticed that many tourists were visiting a watch store nearby.  Realising the potential for increased business from inbound visitors, he planned to have his shop registered with the Travel Industry Authority (TIA) through a travel agent's recommendation.

One day, when tourist guide Yvette brought a tour group to the watch store, York approached her with an offer of $10,000 and discounts from his store in exchange for recommending his shop to her travel agent.  Tempted by the proposal, Yvette recommended York's shop to her travel agent for registration without thoroughly verifying its quality, pricing, or service standards.

Once York's shop became registered, Yvette frequently brought tour groups to patronise it.  To show appreciation for Yvette's assistance, York rewarded her with an additional $5,000.

Case Analysis

When recommending shop registration to the travel agent, tourist guides should consider product quality, pricing, and services to ensure customer satisfaction and preserve the travel agent’s reputation.  If any acceptance of advantage is involved, regardless of the recommendation’s outcome, it would constitute a corruption offence.  Yvette, as a tourist guide, is regarded as an agent.  Without the permission of her principal, i.e. her travel agent, she abused her official capacity by accepting money and shop discounts from York as an inducement to recommend the handbag shop for registration.  She might breach Section 9 of the Prevention of Bribery Ordinance (POBO) and York as the offeror of the bribe might also be liable for the offence.

Even if the travel agent did not eventually accept Yvette's recommendation to register the handbag shop, both Yvette and York might still commit an offence once an agreement to offer and accept a bribe is established, according to Section 11 of the POBO.  Furthermore, if Yvette arranged inbound tourists to patronise non-registered shops, she would also violate the “Directives for Licensees”.

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The cost of incentive

Timothy, a tourist guide, was assigned to guide inbound Mainland tour groups. When bringing tourists to visit the jewellery shop prescribed by his company, Timothy solicited extra rebates from the shop proprietor on top of the agreed rebate to the company.
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Timothy had been working as a tourist guide for a travel agent for nearly ten years.  All along, his company and several jewellery shops had agreed that the shops would rebate his company 10% of the total sales proceeds from tourists.  With the company’s expansion, Timothy was also assigned to guide inbound Mainland tour groups.  

One day, as usual, Timothy guided the tourists to the jewellery shop registered by his company.  After settling the tourists, he chatted with Tom, the shop’s proprietor.  Tom remarked that Mainland groups always brought him good profits.  In response, Timothy suggested that if Tom provided him personally with an additional 5% rebate on top of the 10% given to the company, it would give him higher incentive to promote Tom’s shop to the tourists.  He added that a tourist guide’s enthusiasm in promotion could significantly influence the tourists’ purchasing decisions.  Unable to bear the potential loss, Tom reluctantly succumbed to Timothy’s request.  To compensate for the extra commission, Tom began misleading tourists into purchasing newly launched brands, falsely claiming they were well-known models and selling them at inflated prices.

That evening after the tourists had returned to their hotel, Troy, the Mainland escort of the tour group, offered Timothy a red packet and hinted that it would bring him good luck and ensure their smooth cooperation in the future.  Thinking it was a “first-meeting gift”, Timothy accepted it gratefully.

Case Analysis

According to Section 9 of the Prevention of Bribery Ordinance (POBO), it is an offence for an employee to solicit or accept any advantage in relation to his official duty without the permission of his employer.  Timothy, as an employee of a travel agent, solicited and accepted an additional rebate from Tom without the permission of the travel agent while carrying out his duties.  Therefore, both Timothy and Tom might breach the POBO.

Tom should promptly report Timothy’s solicitation to the ICAC.  By misleading tourists into purchasing purported branded goods, Tom not only jeopardised his company’s reputation, but also put the integrity of Hong Kong’s tourism industry at risk.

According to Section 19 of the POBO, trade custom or practice does not constitute a defence for the offeror and the acceptor of an illegal advantage.  Timothy should adhere to the company’s policies regarding the acceptance of advantages to avoid engaging in illegal or unethical behaviour.  Despite his role as a Mainland tour escort, Troy should also comply with the POBO and other laws while escorting the group in Hong Kong.

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