Retail

Compromised staff accept advantage from customers for reservation of high-demand goods without authorisation.
Frontline staff accept advantages for waiving charges or offering unauthorised discounts to customers.
Dishonest staff embezzle premiums or gifts for customers.
Staff tamper sales records to manipulate the staff commission scheme for additional gain.
Staff abuse staff purchase scheme for resale for profit.

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Staff embezzle sales proceeds by not recording or cancelling transactions without authorisation.
Dishonest staff pocket discount differences by using their credit cards for payment to replace the cash payment by customers.

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Staff accept advantage from merchants for providing preferential treatment in allocation of racks/shelves.
Staff accept advantage from suppliers for lax inspection in quantity and quality of goods received.
Dishonest staff misappropriate coupons or valuable inventory items for personal gain.

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Compromised staff accept advantages from colluded suppliers when awarding contracts.
Compromised staff leak confidential information (such as tender price information) to the favoured supplier for personal gain.
Compromised staff accept advantages from suppliers for placing excessive orders or accepting substandard goods.
Dishonest staff split orders to avoid exceeding procurement threshold or to conceal overpayment.
Dishonest staff inflate order prices to pocket the price difference.

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Personnel staff accept advantages from colluded candidates or colleagues for showing favour in appointments, promotions and transfers.
Compromised managers or supervisors accept advantages from subordinates for showing favour in the allocation of duties or performance appraisal.
Staff submit false documents such as overtime work or sick leave certificate to deceive the employer.

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Staff provide discounts or promotion offers for friends or relatives without endorsement by higher authority.
Staff responsible for procurement has a financial interest in a company being considered as the retailer’s supplier or the selected supplier is a close friend or relative of the staff.
Staff over-socialise with suppliers, e.g., accepting frequent or lavish entertainment or engaging in gambling.

Resources

Case Studies

Display Number

Practical Guides

E-learning Materials

Publicity Materials

107

Sample Documents

Integrity Training

The Private Sector Integrity Centre (PSIC) offers free anti-corruption and integrity training to help retailers build an ethical corporate culture and prevent corruption and fraud.

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General staff

Remain vigilant against corruption risks in daily work

Enhance their knowledge of anti-corruption law

Acquire skills to make ethical decision

Managers

Recognise their managerial role in preventing corruption

Develop the ability to identify and manage corruption risks in daily operations

Acquire practical tips for managing staff integrity

Senior Management

Enhance awareness of the importance of ethical leadership

Stay alert to common red flags and corruption loopholes

Adopt best practices for preventing corruption and fostering an ethical culture

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PSIC organises webinars on the “PSIC Channel” for business practitioners across various sectors and industries. Click here to view details of the upcoming webinars and enroll now!

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User-friendly e-learning materials are available:

Integrity Training Animation for Tourism – Retail Sector: My Good Partner

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PSIC provides free and tailor-made training for managers and staff of retailers.

Please contact us if you wish to arrange integrity and corruption prevention training.

introduction

Hong Kong is internationally acclaimed as a "shopper's paradise", offering a wide array of quality-assured products and exceptional service. The retail sector not only meets the consumption needs of local residents but also consistently attracts visitors from around the world, playing a pivotal role in driving the growth of Hong Kong’s economy and tourism industry. However, certain key processes within retail operations are susceptible to corruption and malpractice. If not effectively prevented and properly managed, such risks may result not only in financial losses but also in a decline in product and service quality, ultimately undermining business reputation and the overall image of the industry.

The Private Sector Integrity Centre (PSIC) offers free anti-corruption and integrity training to help practitioners in the retail sector remain vigilant against corruption risks and uphold high integrity standards. We also provide free corruption prevention advisory services and practical resources to help retailers in strengthening safeguards and fostering an ethical culture.

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Survey Questions

1. In which country or region are you currently located?

Hong Kong

Chinese Mainland

Other (please specify)

2. What type of organisation do you represent?

Listed company

Large private company

SME / start-up

NGO / non-profit

Public organisation

Chamber / trade association

Other (please specify)

3. What is the size of your organisation?

1 - 49 employees

50-99 employees

100 - 199 employees

200 or more employees

4. What is your staff level or position?

Executive / senior management

Middle management

Professional

Supervisory level

Frontline/Technical Staff

Other (please specify)

Thank you for your feedback.

Best Practice Checklist - Staff Administration

Best Practice Checklist - Procurement

Best Practice Checklist - Stores Management

Best Practice Checklist - Contracting out Cleaning and Security Contracts

Integrity and Corruption Prevention Guide on Managing Relationship with Public Servants

Quick Starter to Integrity and Corruption Prevention Guide on Managing Relationship with Public Servants

Retail

Retail

Corruption Risks

Sales and Marketing

Accounting and Finance

Store Operations

Purchasing

Personnel and Administration

Conflict of Interest

Resources

Integrity Training

Training Objectives

Online Training

E-learning

Tailor-made Training