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Heading for disaster

William, a restaurant owner, offered a handsome referral commission to his friend, a general manager of a travel agency, for getting into the travel agency’s approved list.
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William had emigrated to Malaysia for years and set up a restaurant in a renowned seafood centre there. At a recent travel trade exhibition held in Malaysia, William met his friend Patrick from Hong Kong. Patrick, a general manager of a Hong Kong travel agency, was responsible for designing itineraries for his company’s group tours. In order to secure Patrick’s assistance in putting his restaurant on the company’s approved list, William proposed giving Patrick $30,000 plus a further commission of $10 per head for future referral of tourists. William added that the money could be deposited in the bank account of Patrick’s wife to avoid any trouble.

Later, William’s restaurant was successfully included in the travel agency’s approved list upon Patrick’s recommendation. Soon after that, William deposited $30,000 into the bank account of Patrick’s wife.

Case Analysis

According to Section 9 of the Prevention of Bribery Ordinance (POBO), it would be an offence for Patrick, (an employee of the travel agency) without the approval of his employer, to accept advantages (i.e. $30,000 from William) for putting William’s restaurant into the company’s approved list.  William might also violate POBO by offering bribes.

Although the commission was deposited into the account of Patrick’s wife, Patrick might still commit a corruption offence.  Under the POBO, a person is considered to have accepted an advantage even if a third party receives the advantage on his behalf.

Moreover, it is important to note that it shall be an offence under the POBO if any act (including includes promising, agreeing, soliciting or accepting advantages without permission, etc.) of bribery takes place in Hong Kong.

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Good relations with complications

Janice was tasked to set up a consignment corner in a hotel for a travel agency. She called her brother-in-law to enquire whether his travel agency would be interested.
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Given the increasing demand of the hotel guests for local tour services, the hotel’s senior management decided to set up a consignment corner for a travel agency to deal with these requests. Janice, the hotel’s Marketing Manager, was assigned to the task.

It seemed only natural, therefore, for Janice to call Tommy, her brother-in-law, to enquire whether the travel agency he worked for would be interested.

In the midst of a recession, the performance of Tommy’s company had already been discouraging.

Hence, the pressure on Tommy, the Business Development Manager, to find a solution was intensified.  The prospect of winning the consignment corner came as a huge relief to Tommy.  He explained that this would save his career and urged Janice to grant the consignment contract to his travel agency. Believing that Tommy’s agency was as good as any other agencies and no one would discover their relationship, Janice made her decision easily.

A month later, as a token of gratitude, Tommy presented Janice a tour package to Hawaii as her birthday present.

Case Analysis

Considering the close relationship with her brother-in-law, Janice should have observed her company’s internal guidelines on declaration of conflict of interest and refrained from being involved in the granting of contract. Conflict of interest situations such as this, if not dealt with properly, may easily lead to corruption.

Under the Prevention of Bribery Ordinance (POBO), a tour package is an advantage. Janice might breach the POBO if she, without the permission of the hotel, accepted the tour package as a reward for granting the contract to Tommy’s agency.  In that case, Tommy might also breach the POBO for offering of bribe.

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False attendance record

Ollie, who worked at a hotel, discovered that her cousin who worked at the same hotel, had corrupt dealings with another hotel staff. What should Ollie do?
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Ophelia, who worked part-time at a hotel, was responsible for hosting guests during conferences and banquets.  Recently, she planned a week-long Japan trip with her boyfriend, which meant she would forfeit a substantial part of her income.  Therefore, Ophelia asked her cousin, Ollie, who also worked at the hotel, to forge her signature on the monthly attendance record sheet to make it appear as if she had worked and to deceive the hotel of wages.

However, Ollie believed that forging false records might constitute fraud and firmly refused Ophelia's request.  Ophelia then approached Oscar, another part-time employee, with the same request.  To persuade Oscar, Ophelia promised to help him buy limited-edition anime figures from Japan.  Unable to resist the temptation, Oscar agreed to help Ophelia by forging her signature on the attendance record sheet.  Ollie was aware of Ophelia's collusion with Oscar but, reluctant to report her cousin, chose to turn a blind eye to the illegal behaviour.

Case Analysis

Ophelia deliberately submitted false attendance record to her company intending to deceive the employer of wages.  She might violate Section 9(3) of the Prevention of Bribery Ordinance or other fraudulent offences as she intentionally used documents containing false information to deceive her employer.  Oscar might also commit an offence of conspiracy to defraud.  When faced with Ophelia’s offer to help him purchase limited-edition anime figures, Oscar should decline the offer immediately to avoid putting himself in an obligatory position that could lead to illegal acts.

Ollie was aware that Ophelia had submitted false documents to deceive the hotel but chose to turn a blind eye.  Deliberately concealing or shielding unlawful behaviour may give rise to suspicions of involvement in illegal activities.  Therefore, to safeguard the interests of oneself and the company, employees should adopt a zero-tolerance stance toward corruption and report it to the ICAC.

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The best employee?

To receive the additional transportation allowance, Nancy, the temporary worker of a hotel, asked Nick, the hotel manager, to sign off her false attendance records.
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The hotel was in the midst of a busy banquet season and often hired temporary workers at an hourly wage to assist with operations.  According to the hotel's policy, employees who left their posts after midnight were eligible for an additional transportation allowance.

Nancy had been working at the hotel for some time and was highly regarded by the hotel manager, Nick, due to her efficiency and diligence.  In order to receive the additional transportation allowance, Nancy asked Nick if she could report her off hour at midnight even though she actually only worked until 11 p.m.  Initially, Nick hesitated, but considering the difficulties in hiring within the hotel industry, he eventually decided to turn a blind eye to Nancy’s actions and signed off her attendance records to help her obtain the extra allowance.

Case Analysis

Nancy deliberately submitted false attendance records to her company with the intent to deceive her employer of wages.  She might violate Section 9(3) of the Prevention of Bribery Ordinance or committed other fraudulent offences, as she intentionally used documents containing false information to mislead her employer.  Even though Nick did not receive any advantages, he might also be guilty of conspiracy to defraud.

As a managerial staff, Nick has a responsibility to carry out his supervisory duties.  Apart from performing his own duties, he should serve as a role model and set a good example for his subordinates.  It is his duty to oversee the conduct and performance of his subordinates, ensuring their compliance with laws and regulations.

Employees should always remain vigilant and adopt a zero-tolerance stance toward corruption and unethical practices, and report to the ICAC and the company.  If employees turn a blind eye or condone illegal behaviour, it not only tarnishes the corporate culture but also harms the company's interests.

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Partners in crime

A hotel chief engineer conspired with a spare part supplier by submitting false invoices to the hotel to deceive payment on goods never received.
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Michael, the chief engineer of the hotel, was responsible for purchasing spare parts for the repair of the hotel’s air-conditioning system.  According to the purchasing policy of the hotel, Michael was required to declare any conflict of interest and obtain quotations from various suppliers for each purchase and recommend a selected supplier to the hotel.

Michael’s high school classmate, Mike, was a spare parts supplier of the hotel but Michael never declared the conflict of interest to the hotel.  They agreed that for each procurement exercise, Michael would first disclose the quotations from other companies to Mike, who would then submit his quotation before the submission deadline.  Mike’s company often won the supply contract with the lowest bid.  In case where no quotations were received for minor purchase items, they falsified multiple quotations, and Mike’s company secured the contracts with the lowest bid.

On the other hand, Mike submitted false invoices to the hotel, falsely claiming that he had delivered all the parts according to the quoted quantities.  In reality, the amount of goods delivered was insufficient and Michael assisted in concealing the under-delivery. 

Case Analysis

Michael is regarded as an agent of the hotel.  Without the hotel’s permission, he accepted rebates from Mike for disclosing quotation information of other bidders to the latter so that Mike could secure the contract at the lowest bid.  Michael might breach Section 9 of the Prevention of Bribery Ordinance (POBO) while Mike might also commit the offence by offering bribes.  Michael conspired with Mike to use false documents to deceive his employer so that Mike could obtain the supply contract, he might breach Section 9(3) of the POBO or other fraudulent offences and Mike might also commit a conspiracy to defraud offence.  Similarly, Mike submitted false invoices to the hotel to conceal the under-delivery and Michael assisted to cover up the matter.  Both of them might commit the offence of conspiracy to defraud.

Michael and Mike were high school classmates which constituted a conflict of interest.  Michael did not declare the conflict of interest to the hotel intentionally and might violate the company’s internal policies.  Employees must adhere to the company’s guidelines and procedures when conducting procurement exercises, including the guidelines on handling conflicts of interest.  They should avoid conflict of interest as far as possible and make timely declarations strictly following the internal guidelines.  Mishandling conflict of interest may distort and cast doubt on the reliability of one’s professional judgement.  On the other hand, companies should implement internal monitoring mechanisms and effective checks and balances to ensure that employees properly follow the procurement policies and goods receiving procedures. 

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Building a problem

Karson, a Chief Engineer of a hotel, was offered a red packet by the proprietor of a construction company for his assistance in awarding a hotel renovation project.
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Karson, the Chief Engineer of a hotel, was assigned to oversee a $5 million renovation project for the hotel’s main lobby.  Kenneth, the proprietor of a construction company, was selected as the contractor for the renovation work.

During the traditional “God Worshipping” ceremony that marked the project’s commencement, Kenneth offered Karson a red packet of $30,000 as a token of gratitude for his assistance in awarding the contract.  Karson gratefully accepted the offer.

One month later, while inspecting the project’s progress, Karson noticed that the quality of the marble used in the lobby was substandard and did not meet the tender specifications.  Due to the tight schedule and cost implications, Kenneth was reluctant to replace the marble.  To cover up the issue, he proposed giving Karson a rebate of 2% of the project sum in exchange for Karson turning a blind eye to the substandard work.  Although bewildered by the offer, Karson verbally agreed to the arrangement to avoid damaging the harmonious working relationship with Kenneth.

Case Analysis

According to Section 9 of the Prevention of Bribery Ordinance (POBO), it would be an offence if Karson, a hotel employee, without the permission of his employer, accepted an advantage, i.e., the red packet and the 2% rebate of the project sum, for awarding the renovation project to Kenneth and turning a blind eye to the substandard work.  Kenneth might also violate POBO by offering bribes.

According to Section 19 of the POBO, it shall not be a defence to show that the acceptance of advantage is customary in any profession, trade, vocation or calling.  Although the red packet was offered during the customary “God Worshipping” ceremony, the court shall determine the legality based on whether the recipient had obtained the permission from his principal.

Although Karson did not actively solicit advantages and might not have ultimately received any commission from Kenneth, the verbal agreement between the two parties to conceal the substantial work still constituted corruption.  According to Section 11 of the POBO, once an agreement to offer and accept a bribe is reached, both the offeror and acceptor of the bribe shall commit an offence even if the acceptor claims that he did not actually carry out the act as agreed.

Karson might also breach the Rules of Conduct of the Hong Kong Institution of Engineers (HKIE) which states that a member of HKIE shall discharge his duties with integrity and in accordance with the highest standards of business ethics; and neither give nor accept any gift, entertainment, payment or service of more than nominal value, to or from those having a business relationship with his employer or client without the consent of the latter.

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From small gifts to blatant bribe

Leo, a head chef, was busy with sourcing food suppliers for the hotel’s recent promotional event. His old classmate, a food supplier, offered a ‘tempting deal’ in return for his help.
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Leo, the head chef of a Chinese restaurant in a renowned hotel, was responsible for food purchasing.  During an alumni reunion, he met an old classmate, Louis, who was now a food supplier of various food stalls and restaurants.  Following the reunion, Louis sent Leo hampers and gifts during festive occasions and expressed interest in becoming a food supplier for Leo’s hotel.

Not long after, Leo’s hotel planned to host a “gourmet food festival” as part of a promotional campaign to boost business.  Knowing that Leo was sourcing suppliers to secure the best prices with good quality, Louis contacted Leo for more details.  Eager to win the contract, Louis asked Leo to provide him with the price quotations submitted by other suppliers so that he could beat the competitors with lower price.  Louis promised to deposit 10% of the contract sum as a rebate into Leo’s personal account for Leo’s assistance.  Faced with financial difficulties due to recent stock market losses, Leo eventually agreed to help Louis.  Leo suggested transferring the rebate to his wife’s account to conceal their corrupt dealing.

Case Analysis

Leo is regarded as an agent of the hotel.  Without the hotel’s permission, he accepted a rebate from Louis for abusing his official capacity to disclose other bidders’ information to the latter.  Leo might breach Section 9 of the Prevention of Bribery Ordinance (POBO) while Louis might also commit the offence by offering a bribe.  Accepting bribes, whether directly or indirectly through a third party, is against the law.  If the purpose of offering the advantage is to induce the agent to do an act in relation to his principal’s business, both the offeror and the recipient would commit an offence under the POBO.  Bidders’ or clients’ information is valuable to the hotel and staff members should strictly follow the guidelines laid down by the hotel for protecting confidential information.

On the other hand, hampers and gifts are advantages.  According to Section 19 of the POBO, custom or trade practice cannot constitute a defence.  If these gifts were offered to Leo with a corrupt motive, both Leo and Louis might commit a bribery offence, even if they were offered during festive occasions. Even if no corruption was involved, Leo should follow the hotel’s code of conduct regarding the acceptance of advantages to avoid conflict of interest.  He should be particularly cautious of the sweetening process initiated by Louis’ offer of gifts.  Accepting frequent gifts and favours will put the recipient in an obligatory position to reciprocate, compromising one’s objectivity in carrying out official duties and potentially leading to corruption.

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Turning a blind eye

The chief chef of a hotel accepted bribes from a food supplier for turning a blind eye to the substandard food supply.
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Bruce, a chief chef at a hotel, was responsible for managing supplier performance and inspecting food quality.  Bob was one of the frozen meat suppliers for Bruce’s hotel.

Recently, Bob purchased a batch of substandard frozen meat to cut costs, which was set to be delivered to Bruce’s hotel.  Upon delivery, Bruce discovered the poor quality of the food.  To cover up the issue, Bob offered Bruce a substantial sum of money to turn a blind eye to the quality problem and acknowledge receipt of the goods.  Since Bob’s company was a long-standing hotel supplier, Bruce accepted Bob’s generous offer and let him pass.  Later, because of the increasing number of complaints about the food quality, Bruce had no choice but to dispose of the entire batch, resulting in significant financial loss for the hotel.

Case Analysis

It is an offence under Section 9 of the Prevention of Bribery Ordinance (POBO) for any agent, without the permission of his principal, to accept any advantage as an inducement to or reward for him to abuse his authority in relation to his principal’s affairs or business.

Bruce, as the chief chef of the hotel, is regarded as an agent.  He might breach Section 9 of the POBO for accepting money from Bob for turning a blind eye to the substandard food quality without the permission of the hotel.  Bob might also commit an offence for offering bribes.

Bruce’s unethical behaviour constituted a serious breach of his employer’s trust and caused unfairness to other suppliers and customers.  Moreover, substandard food quality might also jeopardise food safety if not properly addressed.

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Friendship goes first

Xenia, who worked for a travel agent, tried to help her friend, an airline sales representative, to secure business orders by marking up the air-ticket prices quoted by other airlines.
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Xenia was a staff member of the ticketing department of a travel agent.  Her close friend, Xaviera, worked in the sales department of an airline company.  Knowing that Xaviera was new and facing tremendous pressure to meet sales target, Xenia always encouraged her customers to purchase air tickets from Xaviera’s airline.

One day after Xaviera received a warning letter about her poor sales performance, she felt distressed and sought comfort from Xenia.  While supporting Xaviera, Xenia received a phone call from an insurance company requesting 50 air tickets for a corporate trip to a convention in Europe.   Xenia knew this would be a good opportunity to help Xaviera out of her predicament.  To secure the business, Xenia marked up prices from competing airlines when making quotations to the insurance company, steering the company toward Xaviera’s airline. As a result of the misleading pricing information provided by Xenia, the insurance company chose to book the tickets with Xaviera’s company.

Case Analysis

Although Xenia and Xaviera were good friends, their relationship conflicted with the company’s interest, placing Xenia in a conflict of interest situation.  She prioritised her personal relationship over professional integrity.  By recklessly marking up the prices of other airlines to aid the sales of Xaviera’s tickets, Xenia acted unfairly toward those airlines and jeopardised the credibility of her company.  If the truth was discovered, it may also lead to complaints from the airlines and clients.  Employees should avoid conflict of interest as far as possible and make timely declarations, strictly adhering to internal guidelines.  Otherwise, they may violate the company’s code of conduct or internal guidelines.

Xenia might commit fraud under Section 16A of the Theft Ordinance by overstating the prices offered by other airlines when submitting quotation to the client.  If Xenia, without the permission of her travel agent, abused her position to favour Xaviera while accepting advantages, she might also be liable under the Prevention of Bribery Ordinance.  On the other hand, by deceiving her client with inaccurate information, Xenia breached the trust her company and her client placed on her.  As an employee of the travel agent, Xenia should diligently fulfil her duties and exercise discretion fairly and transparently. 

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Under-the-table

Sally, a procurement officer at an airline, intentionally concealed her friendship with Susan, the owner of a cleaning service company, to help her secure contracts and suggested inflating service fees for personal gain.
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Sally worked in the procurement department of an airline company and was responsible for procuring cabin cleaning services.  Her high school friend, Susan, owned a cleaning service company that was struggling financially.  Upon learning about Susan's difficulties, Sally proactively offered to help her secure cleaning service contracts with the airline.  Sally even suggested that Susan could slightly inflate the service fees and share the excess with her as a reward for her assistance in obtaining the contracts.

According to the procurement regulations of the airline company, procurement staff members must declare any conflicts of interest with contractors.  Putting her own interest before the company, Sally decided to conceal her relationship with Susan and assist her in obtaining the procurement contract.  When submitting the conflict of interest declaration form, Sally falsely claimed she had no conflict of interest in the procurement process.

Case Analysis

Sally, a purchasing staff member of an airline company, made use of her office to ask the supplier to inflate the service fee and accepted advantages from the supplier as a reward for assisting the latter in obtaining the cleaning service contract without obtaining the approval of the airline company.  Both Sally and Susan might violate Section 9 of the Prevention of Bribery Ordinance (POBO).

By inviting Susan to submit a bid for the tendering exercise, Sally found herself in a conflict of interest situation.  Sally intentionally concealed the conflict of interest and made false statements on the conflict of interest declaration form to deceive her company, which might also commit Section 9(3) of the POBO or other fraudulent offences.  If fraudulent acts are involved to conceal conflicts for personal gain or to benefit acquaintances, it may lead to other criminal offences such as deception, fraud, false accounting, etc.

Employees must adhere to the company’s guidelines and procedures when conducting procurement and tendering exercises, including the guidelines on handling conflicts of interest.  Employees should avoid conflict of interest as far as possible and make timely declaration strictly following the internal guidelines.  Otherwise, they may violate the company’s code of conduct or internal policies.

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